Position Summary
Blackburn Volkswagen is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.
Contract Type and Hours
Permanent Full Time. 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis).
Salary
OTE up to £35,000 (uncapped) with base salary of £29,000 per annum.
Responsibilities
* Booking MOTs, services and other repair work for customers.
* Advising customers about warranty cover and upselling parts/accessories that benefit them.
* Liaising with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
* Managing a high volume of customers daily, including telephone calls and online booking queries.
* Informing customers of turnaround times and ensuring effective communication while a customer’s car is in the workshop.
* Maintaining accurate customer records and updating the system when bookings are made.
Qualifications
• Experience in an automotive aftersales role. • Excellent communication skills and ability to build rapport with customers. • Ability to explain technical information clearly and concisely. • Prior experience using Kerridge / ADP or other dealer systems is an advantage. • Team player who can also work independently using initiative.
Core Benefits
* Competitive salaries with structured pay scales and progression.
* Generous annual leave that increases with length of service.
* Enhanced family leave: 6 months’ full pay for maternity and adoption leave, 2 weeks’ full pay for paternity leave.
* Access to Techscheme for discounted technology purchases with flexible payments.
Health & Wellbeing
* Eyecare vouchers to help cover vision care needs.
* Smart Health – 24/7 access to GP services to support mental and physical wellbeing.
* Dental insurance for everyday care and unexpected treatments.
* Optional critical illness cover for peace of mind during life’s most challenging moments.
Financial Wellbeing
* MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app.
* Free will‑writing services to help plan for the future.
* Flexible life assurance options and partner life assurance for added protection.
Leisure & Lifestyle
* Discounted gym memberships to support an active lifestyle.
* Travel insurance to help you explore with confidence.
* Access to home and technology vouchers.
* bYond card and a wide range of exclusive retail and lifestyle discounts.
Equal Opportunity
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
#J-18808-Ljbffr