Claims Handler - Motor (Pre-Litigation) Be the expert. Drive results. Make an impact. Are you an experienced Motor Claims Handler ready to take ownership of your own caseload and make a real difference? We're looking for a confident, detail-driven professional to manage pre-litigated motor claims (up to £25,000 reserve) from inception through to settlement. If you thrive in a fast-paced environment, enjoy negotiating strong outcomes, and want to mentor and support others along the way - this could be your next move. The Role As a Motor Claims Handler, you'll manage a varied caseload of pre-litigated motor claims, including personal injury and property damage claims, ensuring every case is handled efficiently, professionally, and with exceptional service standards. You'll play a key role in delivering results - not just for clients, but for the wider team. Why Join Us? Take ownership of your own caseloadDevelop your technical expertisePlay a key mentoring role within the teamWork in a supportive, collaborative environmentBe part of a business that values productivity and service excellenceKey Responsibilities What You'll Be Doing Managing a caseload of pre-litigated motor claims (including PI) from inception to settlementHandling claims within and outside the MOJ Portal (Stages 1 & 2)Working within the predictive costs regimeNegotiating settlements to achieve strong commercial outcomesEnsuring accurate data input and file maintenanceCommunicating clearly and confidently with clientsSupporting colleagues to maintain consistently high service levelsActing as a technical referral point for team membersMentoring and supporting new startersConducting file audits where requiredSkills, Knowledge & Expertise? What We're Looking For You'll ideally bring: Experience handling motor PI claims under the predictive costs regimeStrong knowledge of the MOJ Portal (Stages 1 & 2)Solid pre-litigation experienceExperience handling claims outside the MOJ and predictive cost regimePrevious mentoring experience (desirable)Strong working knowledge of Microsoft Word, Excel, and emailExcellent attention to detailConfident negotiation skillsOutstanding communication skillsStrong organisational abilitiesA collaborative mindset and willingness to support othersIf you're ready to take the driver's seat in your claims career and be recognised for your expertise and leadership, we'd love to hear from you. Apply now and accelerate your future. Job BenefitsDavies Incentive Plan25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)Simply Health Care Cash PlanWeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeingDeath In Service - after 1 years' servicePension Contribution based 5% Employee / 3% EmployerEmployee Resource GroupsEmployee Volunteering ProgrammeCycle to Work Scheme Tech Scheme Season Ticket Loan Gym Flex Access to Online Discount SitesDiscounted Gourmet Society MembershipDiscounted Tickets for Merlin Attractions nationwideDiscounts at local retail outlets after successfully completing probation