Infra Managed Service Associate Manager | Mid-Level | Full time
Role: Cloud Operations Engineering Manager
Salary: Competitive salary and package dependent on experience
Career Level: We are hiring at Associate Manager level
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
Note: The above information relates to a specific client requirement
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client.
The first six months of the role may require regular travel to sites in or near London as part of a training and transition programme.
As a Cloud Operations Engineering Manager you will be responsible for:
Run day-to-day management of cloud infrastructure support engineers who provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues (work 9-5 and support team)
Ensure shift pattern provides 24/7 coverage with the correct capacity and skills
Ensure team members are meeting SLAs and are maintaining their skills to the right levels
Develop product knowledge in cutting-edge air-gapped cloud technology to support team members and users with how-to questions.
Lead internal reviews to identify and enable opportunities for continuous improvement and reducing toil
Provide mentoring to engineers and supporting a culture of team skills growth
Interaction with partners and clients to report on SLAs and other KPIs
Discover where this job fits at Accenture
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Join our cloud team and work across industries—from high tech to high fashion—to help clients reimagine and build a better future.
Industries: Jobs at the forefront of change
From fashion to finance, travel to telco, you’ll bring solution-based thinking to reinvent how industries work and grow.
Get hands-on with the technologies that our clients need to reinvent, work in new ways and change the world for the better.
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