About Us: The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for “Hillingdon to deliver the best primary care outcomes for patients in the whole of London”. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are ‘of the NHS’ but independent, innovative and transformational. The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision. Our Values: Job Summary As a Children & Young People’s Champion the post holder will work as part of a multidisciplinary team, within the Integrated Neighbourhood Teams, to develop and contribute to improving the experience of Children & Young People (CYP) requiring mental health & wellbeing support. The role is part of an overall drive to support CYP to get the right support at the right place first time and to provide early intervention to reduce the risk of escalation or crisis. The role is new, likely to evolve and develop over time with the aim of collecting quantitative and qualitative data to evidence the impact, leading to more substantive funding. The expectation is that the post holder will develop robust relationships and knowledge of CYP services across Hillingdon and the Integrated Neighbourhood Teams, to act as a resource for primary care and the wider system. Primary Responsibilities Collaborative Working Relationships Foster and maintain strong links with all services across the PCN and neighbouring networks. Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships. Establish robust relationships with CYP services across Hillingdon, acting as a resource for primary care and the wider system. Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. ICB’s, Trusts). Work closely with Integrated Neighbourhood Teams to ensure a cohesive approach to CYP mental health and wellbeing support. Create and execute strategies to enhance the mental health and wellbeing of CYP, ensuring they receive timely and appropriate interventions. Act as a resource for primary care and schools, offering guidance and support to ensure the best outcomes for CYP. Can recognise personal limitations and refer to more appropriate colleague(s) when necessary. Continuously evaluate and improve the role, adapting to the evolving needs of CYP and the services provided. Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to: Patients and their representatives. GP, nurses and other practice staff. CYP services including Local Authority Services, The Hillingdon Hospital and 3rd sector services. Other healthcare professionals including community pharmacists, pharmacy technicians, social prescribers, first contact physiotherapists, physicians associate and paramedics. Community pharmacists and support staff Other members of the medicines management (MM) team including pharmacists, technicians and dieticians Community nurses and other allied health professionals e.g. School Nurses and Health Visitors CNWL Children and adolescent mental health services and Child Development Services Hospital staff Community nurses and other allied health professionals Professional Development A full induction will be provided. Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities. Involved in one-to-one meetings with line manager monthly to discuss targets and outcomes achieved. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. Review yearly progress and develop clear plans to achieve results within priorities set by others. Knowledge, Skills and Experience Required The ideal candidate will have experience of working with children and young people, as well as knowledge of Hillingdon CYP services however, this is not essential. The ability to demonstrate understanding and empathy for the types of challenges faced by some CYP. A willingness to collect data to demonstrate and capture the impact of the role. Enthusiasm and drive to identify opportunities to shape and enhance CYP services in Hillingdon. Effective listening and communication style with the ability to build trusting relationships Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors when appropriate. Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct. Education, Training and Development Understands and demonstrates the characteristics of a role model to members in the team and/or service. Demonstrates self-development through continuous professional development activity. Proactive in identifying learning needs and opportunities. Leadership Demonstrate understanding of, and contributes to, the workplace vision. Demonstrates ability to improve quality within limitations of service. Reviews yearly progress and develops clear plans to achieve results within priorities set by others. Demonstrate ability to motivate self to achieve goals. Promotes diversity and equality in people management techniques and leads by example. Health & Safety/Risk Management The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System. The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990). Equality & Diversity The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc. Patient Confidentiality The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures. The post holder should not divulge patient information unless sanctioned by the line manager and required for the role. Communication & Working Relationships The post-holder will establish and maintain effective communication pathways at all times with project team members. Special Working Conditions The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies. Job Description Agreement: This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within The Confederation. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the service or function. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Person Specification Essential Criteria Evidence of a high standard of written and spoken English (GCSE or equivalent) Good IT Skills Able to obtain and analyse evidence Ability to collect data to demonstrate the impact of interventions Excellent communication skills to build relationships with stakeholders across various services Ability to continuously evaluate and improve the role based on evolving needs Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors when appropriate Able to identify risk and when to escalate to seniors Able to work under pressure and to meet deadlines Produce timely and informative reports Gain acceptance for Recommendations and influence/motivate/persuade the audience to comply with the recommendations/agreed course action where there may be significant barriers. Work effectively independently and as a team member Demonstrates accountability for delivering initiatives within agreed timescales. Commitment to continuous professional development and self-improvement Ability to adapt to new challenges and evolving responsibilities Dedication to promoting diversity and equality in all aspects of the role Self-Motivated Enthusiastic, adaptable, approachable positive attitude Discreet – respects confidentiality Able to work under pressure Forward thinking mentality with the desire to shape innovation Desirable Criteria Coaching or counselling qualification Knowledge of CYP services Experience of working with CYP Experience of working in the community or primary care Knowledge of EMIS and SystemOne Understanding of Integrated Neighbourhood Teams and their role in supporting CYP services Experience in developing and implementing mental health and wellbeing strategies for CYP Ability to analyse data to demonstrate the impact of interventions Proven track record of providing early intervention to reduce the risk of escalation or crisis