Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, multi utilities and the highways sector. We are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life throughout the UK. About the Role: The main purpose of the role is to ensure that the business complies with the New Roads and Street Works Act (NRSWA) and Traffic Management Act, as well as permit regulations. This will involve documenting and managing any fines surrounding the NRSWA and Traffic Management acts. Providing detailed reports and KPIs relating to fines and legislation will be a key aspect of the role, along with attendance at relevant meetings. Location: Leyland Hours: 40 hours per week. 8am - 4.30pm Salary: up to £29 500.00 depending on experience Responsibilities - but not limited to: Working with operational and planning teams to resolve all customer/client queries, ensuring our clients/customers are satisfied with the outcome. Updating customer information on the company’s customer management systems To handle customer enquiries as well as managing complaints and issues To respond to all customer complaints within the agreed service levels of agreement Performing administrative tasks as assigned by the Customer/Planning Manager Working with the team to improve the customer journey Experience and qualifications required for the role: Experience of working within a fast paced environment. What you will get in return: In joining Sapphire Utility Solutions as part of the Lanes Group - the UK’s largest independent provider, we are committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity. What we offer: 24 Days holiday plus Bank Holidays Pension Death in service Training and progression opportunities Overtime Free parking This position is open to Internal candidates Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. Lanes - https://www.lanesgroup.com/ Lanes I - https://lanes-infra.com/ SUS - https://sus.co.uk/ Clearflow - https://www.clearflowltd.com/ AQS - https://aqsenvironmentalsolutions.ie/ We are an equal opportunities employer and welcome applications from under-represented members of the community Strictly no agencies please SAP