To provide excellent customer service as a first point of contact in an inter-professional clinic for the care of triply diagnosed (mental illness, chronic disease, and appetitive drive disorder) of an assigned population with excellent interpersonal, oral, written, and listening skills in Spanish and English.
Description of Duties
* To intake patients into clinic setting by obtaining vital signs, surgical/medical history, chief complaint, medications, and allergies. Document appropriately in the Electronic Health record.
* Report all pertinent findings to inter-professional team. Prepare charts as necessary for next scheduled clinic, provide physician with all necessary test results, lab results and medical records as requested. Answer all messages from patients by clinic policy, triaging calls, handle all medication refills or request via clinic policy. Communicate all necessary patient information to the inter-professional team in a timely manner.
* Answer telephones assisting patients with appointments, doctor/staff messaging, pharmacy refills, and laboratory questions.
* Provide full registration of new patients in the system as well as verification and updating existing patient information in practice management system.
* Perform simple diagnostic tests, collecting specimens, drawing blood, sterilizing and cleaning equipment, and maintaining examination rooms at an outpatient care site.
* Provides routine but complex instructions for patient procedures and treatments, according to unit guidelines and as delegated by providers and inter-professional team.
* Problem-solves issues related to the retrieval of medical information. Coordinates clinical services provided to patients according to payer guidelines (e.g., routing of lab specimens, ordering durable medical equipment).
* Help maintain an acceptable abandonment (no show) rates.
* Perform a variety of clinic specific telephone functions including scheduling and message management.
* May be required to provide coverage at other clinical sites as needed.
* Performs other related duties as assigned within the course and scope of this job.
Supervision Received
Receives general supervision from the assigned supervisor.
Supervision Given
None.
Required Education
High school diploma or equivalent and graduate of a Medical Assistant program.
Preferred Education
N/A
Licenses/Certifications
Current Medical Assistant Certification or Registration.
Required Experience
Related experience in an ambulatory/primary care clinic.
Preferred Experience
N/A
Equipment
Personal computer, usual office equipment, and usual medical office equipment.
Working Conditions
Needs to be able to successfully perform all required duties. Usual office or clinical ambulatory patient care facility conditions. Some evening and /or weekend work may be required. Possible exposure to blood-borne pathogens. Based on the area of assignment, extensive travel within the Rio Grande Valley may be required.
Other
Must be able to multi-task. Bilingual is preferred.
Physical Capabilities Employment Category Full-Time Minimum Salary Commensurate with Experience Posted Salary Commensurate with Experience Position Available Date 02/27/2025 Grant Funded Position No If Yes, Provide Grant Expiration Date #J-18808-Ljbffr