Customer Success Manager (CSM) - Media, Amazon
As a Customer Success Manager (CSM) – Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign success, optimize performance, and enhance the overall advertiser experience. This role requires a strong strategic mindset, deep expertise in digital media, and a passion for building long-term client relationships.
Key job responsibilities
• Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon’s media ad products.
• Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon’s CTV, mobile, and other media solutions to meet their objectives.
• Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
• Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
• Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
• Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
• Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
• Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
• Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
• Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising.
BASIC QUALIFICATIONS
- MBA
- Experience in advertising
- 5+ Yrs experience
PREFERRED QUALIFICATIONS
- Experience in winning and retaining clients and establishing relationships with partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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