The Opportunity This is an exciting opportunity for a Senior Operations Manager (Audiovisual) to work for a successful global company based in Surrey. This is a strategic leadership role responsible for overseeing the operational, technical, and commercial aspects of audiovisual service delivery. This position drives operational excellence, ensures high-quality service standards, and fosters strong customer and supplier relationships. You will lead a team to deliver exceptional audiovisual solutions, maintain compliance with industry standards, and drive business growth through strategic contract management and process optimisation. Key Responsibilities:- Strategic Oversight: Develop and implement operational strategies to enhance service delivery, efficiency, and profitability in audiovisual operations. Team Leadership: Lead, mentor, and manage a team of service professionals, fostering a culture of collaboration, accountability, and high performance. Customer Relationship Management: Serve as the senior point of contact for key clients, ensuring exceptional service, addressing complex inquiries, and resolving escalated issues. Contract Management: Oversee the negotiation, drafting, and execution of high-value customer contracts, ensuring alignment with business objectives and compliance with terms. Supplier and Vendor Management: Build and maintain strategic relationships with key suppliers, ensuring optimal terms, quality, and reliability of equipment and services. Accreditation and Compliance: Ensure adherence to industry standards and accreditations (e.g., AVIXA, CTS, or similar), driving continuous improvement in compliance processes. Preventative Maintenance Strategy: Oversee the development and execution of preventative maintenance programs to ensure equipment reliability and customer satisfaction. Process Optimisation: Streamline operational workflows, leveraging technology and best practices to improve efficiency and service quality. Risk Management: Oversee the preparation and review of Risk Assessments and Method Statements (RAMS) to ensure safe and compliant project delivery. Business Development Support: Collaborate with the CEO and sales teams to identify opportunities for growth, including new service offerings and market expansion. Based in Surrey, Salary is circa £75k p.a. doe plus benefits Your skills and experience Experience: Minimum of 7 years in the audio-visual industry, with at least 3 years in a senior management or leadership role. Technical Expertise: Deep knowledge of audio-visual systems, emerging technologies, and industry standards. Leadership Skills: Proven ability to lead, motivate, and develop high-performing teams in a fast-paced environment. Strategic Thinking: Strong ability to develop and execute operational strategies that align with business goals. Communication: Exceptional verbal and written communication skills for engaging with senior stakeholders, clients, and suppliers. Problem-Solving: Advanced ability to anticipate challenges, troubleshoot complex issues, and implement effective solutions. IT Proficiency: Familiarity with operational management software, CRM systems, and Microsoft Office Suite. Accreditations Knowledge: In-depth understanding of relevant industry accreditations (e.g., AVIXA, CTS, or similar) is highly desirable. Customer Focus: Strong commitment to delivering exceptional customer experiences and building long-term client relationships. Key Competencies Strategic leadership and decision-making Advanced organizational and time management skills Team building and cross-functional collaboration Proactive problem-solving and critical thinking Adaptability in a dynamic, fast-paced environment Ability to manage high-pressure situations and urgent client needs The Organisation Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital. The Recruiter AV Jobs are the UK''s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate