Job Description
Job Description
What You’ll Be Doing:
Collections & Customer Engagement
* Reach out to customers professionally and respectfully — we’re all about solving problems, not creating tension.
* Work collaboratively across teams to resolve disputes, uncover root causes, and ensure everyone walks away happy.
* Champion a customer-first mindset, building trust while collecting what’s owed.
Credit Management
* Evaluate new and existing customer accounts with care — balancing risk with opportunity while keeping the customer experience at the forefront.
* Set smart credit limits and payment terms, always committed to protecting the business while supporting our partners.
* Monitor exposure and proactively suggest improvements to our credit strategy as we grow.
Cash Applications
* Apply daily payments with accuracy and speed — every dollar in the right place, every time.
* Investigate short-pays, overpayments, and unapplied cash with curiosity and determination.
* Keep accounts squeaky clean and always look for ways to streamline and improve the process.
Why You’ll Love It Here:
* Fast-paced, high-growth environment where your ideas are welcomed and your impact is real.
* A culture of continuous improvement — we don’t just accept feedback, we thrive on it.
* A community-driven team that supports each other and our customers.
* A customer-centric company that values trust, relationships, and service.
* Competitive pay, great benefits, and room to grow.
* 3+ years of experience in credit, collections, or cash applications — bonus if you’ve done all three.
* Associate’s degree or Certification
* You love solving problems and making things better — continuous improvement is in your DNA.
* You bring enthusiasm to your work and energy to your team — people enjoy working with you.
* Proficiency with ERP/accounting systems (QuickBooks, NetSuite) and Excel.
* Excellent communicator — you're clear, professional, and not afraid to pick up the phone.
* You take ownership of your work — committed to accuracy, timeliness, and accountability.
* Understanding of credit risk tools like Credit Safe is a plus.