Technical Facilities Manager
Location: HMP Northumberland
Reporting to: Head of Facilities Management
About the Role
We are seeking an experienced and proactive Technical Facilities Manager to join our Facilities Management team at HMP Northumberland. This is a key leadership role responsible for supporting the delivery of a safe, secure, compliant, and effective prison environment.
Working closely with the Head of Facilities Management, you will assist in the day‑to‑day operational delivery of Hard FM Services through a combination of in‑house teams and specialist contractors. You will also play a significant role in the planning and delivery of lifecycle, capital expenditure, and business‑led projects, while deputising for the Head of Facilities Management when required.
This is an excellent opportunity for a technically competent facilities professional with strong leadership skills and a passion for service excellence, compliance, and continuous improvement.
Key Responsibilities
Facilities and Compliance Management
* Support the delivery of all statutory compliance, planned preventive maintenance (PPM), lifecycle, capital expenditure, and facilities management projects.
* Ensure the prison estate remains secure, effective, compliant, and fit for purpose.
* Maintain compliance with all relevant legislation, regulations, and Codes of Practice, including fire safety, legionella management, PUWER, and LOLER requirements.
* Support compliance with ISOQAR 9001 and ISOQAR 14001 standards.
* Ensure robust financial controls are maintained for FM operational and lifecycle budgets.
Operational Leadership
* Provide technical oversight and support across all aspects of building maintenance services.
* Manage and oversee maintenance operations through direct labour and specialist contractors.
* Ensure safe systems of work are implemented and maintained across all activities.
* Conduct monthly quality assurance inspections on at least 10% of completed works, implementing corrective actions and recognising high performance.
* Attend and contribute positively to operational and strategic meetings to drive service improvements.
CAFM and Asset Management
* Oversee the CAFM system (Maximo) to ensure all planned and reactive maintenance activities are completed within contractual and statutory timescales.
* Maintain accurate maintenance records and asset information.
* Produce reports and performance data using Microsoft Office applications and CAFM systems.
People Management
* Lead, motivate, and develop the Maintenance Team.
* Conduct regular one‑to‑one meetings, performance reviews, and development discussions.
* Promote staff engagement, wellbeing, and continuous professional development.
* Build effective working relationships across all levels of the organisation.
* Demonstrate and support the rehabilitative aims and objectives of the prison environment.
What You’ll Bring
Essential Requirements
* Significant experience managing people and services within a Technical or Total Facilities Management environment.
* Demonstrable leadership and team management experience.
* BIFM Level 4 qualification (or equivalent).
* Strong knowledge of statutory building compliance requirements, including:
o Legionella Management
o Fire Safety
o PUWER Regulations
o LOLER Regulations
* IOSH Level II qualification or equivalent Health & Safety training.
* Proven experience managing complex technical operations within demanding environments.
* Strong customer relationship, quality, project, and financial management skills.
* Experience producing reports and analysing performance data.
* Excellent communication and interpersonal skills.
* Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
* Ability to use CAFM systems such as Maximo, BMS systems, and other operational software.
Desirable Requirements
* Strong knowledge of industrial or commercial electrical systems, HVAC, AHUs, controls, and BMS systems.
* Experience working within a 24/7 operational environment such as prisons, hospitals, universities, or similar critical infrastructure settings.
* Professional facilities management qualifications beyond the minimum requirements.
Key Accountabilities
* Promote employee engagement through regular one‑to‑ones, team briefings, and performance reviews.
* Contribute to achieving successful audit and compliance outcomes.
* Drive a strong culture of health, safety, and operational excellence.
* Support the delivery of maintenance and project activities to agreed standards, budgets, and timescales.
* Maintain high levels of customer satisfaction and service performance.
#J-18808-Ljbffr