Were looking for a detail-oriented and analytically driven Customer Success Operations Analyst to join our Customer Success & Renewals Operations team for a 12 month fixed term contract. Reporting into the Senior Director of Customer Success, youll play a hands-on role supporting the systems, data, and operational insights that underpin our global Customer Success organisation.
This is an excellent opportunity to develop deep expertise in CS Operations within a high-growth B2B SaaS environment. Youll work closely with the Director of CS Operations, Customer Success leadership, and cross-functional RevOps partners, contributing directly to retention, renewal, and expansion outcomes.
What Youll Be Doing
1. Supporting the administration and ongoing configuration of Gainsight, including health scores, playbooks, CTAs, and Journey Orchestrator campaigns
2. Helping manage integrations between Gainsight, Salesforce, NetSuite, and support platforms, monitoring data flows and resolving data quality issues in partnership with RevTech and Data teams
3. Building and maintaining dashboards, reports, and operational insights across Gainsight, Salesforce, and BI tools, tracking key metrics such as GRR, NRR, churn, customer health, and expansion performance
4. Preparing QBR materials, renewal forecasts, and leadership reporting, and supporting data reconciliation across Customer Success, Sales, and Finance
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