Operations & engineering support controller

About this Role

Do you have experience in fleet operations, engineering support or transport coordination and enjoy overseeing activities to keep everything running smoothly?The Operations & Engineering Support Controller role sits at the heart of our Truck and Trailer Business Unit, bringing together customer service, fleet compliance, engineering coordination and operational performance to help deliver a best-in-class experience for customers and suppliers.

• Support the day-to-day management of fleet operations, engineering activity and customer service delivery.
• Work closely with engineering teams to improve compliance, maintenance planning, MOT scheduling and WIP management.
• Build strong relationships with customers, suppliers and colleagues across the business.
• Monitor operational and engineering KPIs, identifying opportunities to improve performance and efficiency.
• Provide leadership support across the branch, including coaching colleagues and covering key operational activities when required.

About You

You might already be working in truck and trailer rental, transport, fleet management, logistics, workshop administration or a similar operational environment. More importantly, you'll enjoy solving problems, building relationships and helping teams deliver outstanding service every day.

• Comfortable managing multiple priorities in a fast-paced operational environment.
• Confident communicating with customers, suppliers, drivers and internal stakeholders.
• Able to balance commercial awareness with a strong focus on compliance and customer experience.
• Organised and detail focused when handling fleet records, maintenance processes and operational reporting.

Not sure you hit every mark? We value attitude, potential and transferable skills just as much as direct industry experience, so we encourage you to apply.

About Us

Dawsongroup Truck and Trailer is part of Dawsongroup, one of Europe's leading asset rental and leasing businesses and a recognised leader within the commercial vehicle sector. Operating for over 90 years as a family business, we still adhere to the values that guided us for so long, now under the ownership of KKR, while continuing to invest in our people, customers and future growth.

• Over 50 years of experience in commercial vehicle rental and contract hire.
• A business built on integrity, customer focus and long-term relationships.
• Commitment to training, development and internal progression opportunities.
• Strong investment in innovation, compliance and smarter asset strategies.
• A culture built around growth, collaboration, accountability and continuous improvement.

About Your Future

This is a role where you can make a genuine impact while developing your career within a market-leading organisation. You'll gain exposure to operational leadership, engineering processes, fleet management and commercial decision making, creating a strong platform for future progression.

• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
• 2x Life Assurance Scheme.
• Funded training and development opportunities.
• Wellbeing and mental health support.
• Internal progression pathways across the UK and internationally.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

If you're looking to build your career with a business that combines operational excellence with genuine investment in its people, we'd love to hear from you. Join Dawsongroup Truck and Trailer and discover where your potential can take you. People are our greatest asset.