This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Regional Reactive Planner to join our Regional Operational Team and act as the central coordination point for allocating, planning and progressing reactive and corrective work. This role is vital in ensuring that operational teams receive timely, accurate support to deliver works in line with service level agreements and contractual obligations. We are looking for someone who will take full ownership of the day-to-day management of jobs raised within the CAFM system, working closely with Helpdesk colleagues, contractors and operational staff. The successful applicant will play a key role in ensuring all tasks are planned, updated and completed in a fully auditable manner.
Responsibilities
* Liaise daily with Operational Teams to allocate reactive and corrective tasks.
* Assign work to the static and mobile workforce.
* Raise purchase orders in line with contractor requirements.
* Coordinate with contractors and operations to plan and schedule works.
* Maintain and update the CAFM system with task progress, financial data, attachments and supporting documentation.
* Receipt purchase orders on completion of works.
* Complete tasks upon work finalisation and ensure all required documentation is uploaded.
* Manage queries and maintain strong stakeholder relationships.
Qualifications
* Experience working to customer and business KPIs and SLAs.
* Ability to monitor and respond to short-term work volume changes and ensure appropriate coverage.
* Comfortable working in a fast-paced environment.
* High accuracy, attention to detail and strong problem-solving skills.
* Strong organisational skills with proven ability to meet deadlines.
* Experience reporting and communicating data to both clients and team members.
* Working knowledge of Microsoft Excel and other Microsoft applications.
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