Overview
We are seeking an Aftercare Coordinator to join our team on a full-time, permanent basis at Eastlight Community Homes.
Responsibilities
* Build strong, mutually beneficial partnerships with customer service departments of developers, target house builders and consultants to deliver high quality aftercare and defect resolution services.
* Engage in the end of defect liability process, including snagging at handover.
* Enhance the customer journey and experience during the aftercare process through internal systems, visits, emails, and calls.
* Build and maintain strong relationships with key stakeholders, including third-party contractors.
* Use knowledge of new homes regulations to assist and guide customers, providing clear answers and solutions.
* Monitor and manage defect reports, ensuring timely resolutions that meet Eastlight’s KPIs and SLAs.
* Proactively oversee defect control to support successful delivery and customer satisfaction.
Qualifications and Requirements
Knowledge of new homes regulations; ability to work with customer service departments, developers, and consultants; experience in defect reporting and resolution is desirable.
Benefits and Compensation
* £35,374 per annum
* £2,200 car allowance, per annum
* Permanent, full-time, 37 hours per week
* Group stakeholder pension plan (Eastlight will double, up to 5% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
* 30 days annual leave plus bank holidays
* Annual wellbeing grant of £200 per annum – Subject to eligibility
* Trailblazing family leave (Maternity, Paternity and Adoption – 12 weeks full pay/6 weeks half pay) – Subject to eligibility
* Formal qualifications and paid professional membership
Next Steps
Eastlight is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk
Eastlight Community Homes are unable to provide Visa Sponsorship.
Closing Date: 21 September 2025 at 23:59
Interview Date: Monday 29 September 2025 (in person at our Braintree Hub)
Seniority level
* Associate
Employment type
* Full-time
Job function
* Administrative, Sales, and Customer Service
* Real Estate, Housing and Community Development, and Construction
#J-18808-Ljbffr