Service Manager/Workshop Manager- Montrose The Role The Service Manager is responsible for overseeing the day-to-day operations of the workshop, acting as the first point of contact for service customers, and managing the technician team to ensure efficient, high-quality service. This includes scheduling work, supervising and supporting technicians and apprentices, liaising with the parts department, and ensuring customer communications are clear and consistent. The role also includes responsibility for all aspects of HR management within the team, including motivation, performance, conduct, attendance, and communication. The Service Manager must ensure full health and safety compliance, monitoring for and responding to hazards, reporting accidents, and promoting a safe working environment. Responsibilities Act as first point of contact for all customer enquiries (phone, email, in person). Provide regular updates to customers on the status of repairs and respond promptly to any questions or issues. Schedule daily workloads for each technician, balancing skills, job priorities, and time pressures. Supervise all workshop engineers, providing daily direction and support as required. Ensure engineers are performing their duties safely and in accordance with company health and safety policy. Monitor the workshop for hazards, unsafe practices, and ensure timely accident reporting. Review completed job cards to ensure accur...