Overview
Our client, an ambitious and growing financial services firm, are looking to appoint a pro-active & dynamic Aftersales Agent to support dispute resolution and customers with complaints, effectively resolving issues to ensure a positive customer outcome. This is a permanent role based in Warrington.
Responsibilities
* Engage with customers, introducers and other third parties through a variety of channels – including telephony, email and letters, building rapport and developing relationships with customers and key partners alike.
* Investigate complaints thoroughly, provide regular updates and maintain accurate, detailed records throughout.
* Manage calls in an effective, efficient and empathetic manner, providing clear, concise & appropriate resolutions in accordance with company policy and regulated guidelines (FCA, DISP, CRA).
Qualifications
* Experience in complaints (SQ), preferably within motor finance, and accustomed to managing the process end-to-end.
Employment details
* Job level: Associate
* Employment type: Full-time
* Location: Warrington, United Kingdom
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