Jobstore are seeking a highly organised and proactive Team Manager to oversee our clients field service scheduling operations on a permanent basis.
Based on site, just outside of Manchester, this role involves managing a team responsible for coordinating service appointments, ensuring efficient workflow, and maintaining excellent communication with clients. The ideal candidate will possess strong administrative skills, experience with office software, and exceptional organisational abilities to optimise scheduling processes and support our service delivery team.
This role is pivotal on our clients UK leading site, ensuring the smooth operation of all office based coordination, scheduling support, customer communication, documentation, and service administration.
Responsibilities
1. Lead, supervise and train the service scheduling team to ensure timely and accurate appointment bookings.
2. Oversee daily scheduling activities, prioritising tasks to meet client needs and operational goals.
3. Maintain comprehensive records of appointments, cancellations, and rescheduling using relevant software tools.
4. Coordinate with technicians, customer service representatives, and clients to confirm appointments and resolve scheduling conflicts.
5. Utilise computer skills to update databases and utilise Microsoft Office and Google Workspace applications effectively.
6. Ensure all data entr...