About New Walk CIC
New Walk CIC is a not-for-profit Registered Provider of Social Housing. Our rapidly growing organisation delivers housing, support, and high-quality services to those who need them most. We work with some of the most marginalised groups in our communities, and our workdays are often fast-paced and challenging. For the right person, this environment can be immensely rewarding.
As a team, we strive to cultivate a culture of encouragement and support. We value the quality of individuals over their qualifications on paper. However, we are also passionate about providing training opportunities that help our team members achieve their professional and personal goals, fostering both individual growth and a successful, inclusive team.
Being passionate about our work is important, but we also recognise that everyone has a full life outside of the workplace. Therefore, we emphasise the importance of a good work-life balance. We promote this through flexible working options, access to paid private counselling, special benefits for birthdays, and opportunities for team building through away days and friendly competitions.
Job Purpose
The role of the Stockton Service Manager is to oversee the day-to-day running and management of staff and residents within the scheme whilst working collaboratively with external partners to ensure a high-quality service. The service manager is responsible for the staff within their scheme, and also for the safeguarding of all service users. You will also oversee external contracts, such as the support service. This is completed by working closely with the Local Authority, to make sure compliance is of a high standard and accurate, through Intensive Housing Management, accurate record keeping, regular health and safety and compliance procedures.
Key Responsibilities
* Manage multiple teams of staff across the scheme to ensure high-quality staffing
* Work in partnership with third-party contractors to ensure the delivery of high-quality services.
* Oversee staff performance and well-being through regular supervision, performance reviews, training, and professional development initiatives.
* Lead the daily operations of the service, including monitoring occupancy levels, coordinating maintenance, and managing Intensive Housing Management procedures, ensuring all tasks are delivered efficiently and to a high standard.
* Monitor and report on key performance indicators (KPIs) to drive continuous improvement.
* Identify opportunities to improve systems and processes, addressing issues proactively and implementing best practices to enhance efficiency, service quality, and overall scheme performance.
* Liaise with the Local Authority to provide housing for a wide range of individuals experiencing homelessness who may present with challenging behaviours and complex needs.
* Oversee the support contract with the Local Authority, collaborating to deliver housing support to identified individuals while recording key performance indicators and attending quarterly review meetings.
* Oversee the maintenance provision within the scheme to ensure high-quality work is completed throughout the scheme in a timely and effective manner.
* Act as the organisation's safeguarding lead and actively participate in safeguarding and other multi-agency meetings to protect the safety and well-being of vulnerable individuals.
* Collaborate with internal stakeholders to ensure the scheme consistently meets required standards.
* Monitor and manage service users, undertaking continuous risk assessments to maintain occupancy levels above 95%.
* Mediate a range of disputes and implement solutions to prevent escalation, ensuring compliance with organisational policies and maintaining professional relationships
* Oversee Housing Benefit claims, ensuring accuracy, compliance, and timely completion while monitoring all income received
* Manage staff rotas to align workforce levels with service needs.
* Manage the recruitment process, including job advertising, candidate screening, interviewing, and onboarding, whilst working closely with HR to ensure legislation compliance.
* Ensure compliance with statutory and regulatory requirements, including CP12s, Energy Performance Certificates (EPCs), and Fire Safety standards.
* Maintain high Health and Safety standards, ensuring all records are accurate and completed correctly
Miscellaneous Duties
* Adhere to the organisation's Health & Safety Policy and guidelines
* Adhere to the General Data Protection Regulation and the Data Protection Act 2018
* Promote equality and diversity for all staff, service users and external stakeholders
* Any other reasonable duties that may be allocated from time to time, commensurate with the grading of the post
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
Education:
* GCSE or equivalent (preferred)
Experience:
* Housing : 2 years (preferred)
Work Location: In person