Decorating Centre & Commercial Operations Director PPG Industries Birstall / Field Based Are you passionate about driving business growth through commercial & operational excellence? We're seeking a visionary leader to spearhead our PPG owned Johnstone’s Decorating Centre Stores business. As our Decorating Centre & Commercial Operations Director, you'll be at the forefront of innovation, developing strategies that resonate with customers and lead organisational success. You will lead the PPG owned Johnstone’s Decorating Centre Stores business and the teams working within them to lead the growth and profitability of our stores following organisational expectations. In addition to lead wider commercial operations teams and represent the voice of the customer through the seamless execution of an end-to-end customer service strategy. You will report to the General Manager, UK&I. LI-hybrid Key Responsibilities A member of the UK & Ireland Leadership Team for the Architectural Coatings Business with wider responsibility for organisational strategy and performance Full management responsibility for the mainland UK network of ~180 PPG owned Johnstone’s Decorating Centres across the UK mainland (Scotland, Wales & England) Achieve budgeted network sales growth targets, overheads and manage the total store P&L to lead improved profitability Promote the PPG Commercial Excellence and Selling Machine programmes through the UK stores and commercial operations functions creating a sales culture for growth Guide operational excellence and achieve customer service requirements in those stores also operating hub distribution models and their associated delivery fleets to improve efficiency, cost and service metrics Deliver a clear and aligned strategy to deliver required levels of customer service commercial operations by working with the wider commercial support teams including orderline, pricing and customer service teams to create one consistent and efficient approach. Ensure operational and EHS compliance for all decorating centres and customer service employees Lead dedicated management team and with responsibility for ~600 colleagues Support world class employee engagement amongst store and office teams and create a strong sales culture Dimensions Full sales and P&L responsibility for ~180 UK mainland Johnstone’s Decorating Centres Responsibility for an associated distribution hub network and vehicle fleet Responsibility for commercial office and associated teams Team of over 600 people Experience Experience running a national store operation in a B2C or B2B environment Previous business leadership experience at a board or senior level Proven record of managing a complex business and P&L Commercially adept with exposure to growing sales in a retail environment PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.