VANRATH is supporting a growing fintech marketing and comparison business in the recruitment of a Customer Success Associate. The organisation is expanding its team and is looking for an experienced individual to join a fast-moving environment offering clear career progression opportunities. Working Pattern Monday - Friday, 1 day per week (sometimes 1 day per 2 weeks) spent in office Salary & Benefits £29,000 - £35,000 depending on experience, plus up to 15% bonus Regular salary reviews Performance-related bonuses Professional development and training opportunities Role Overview The Customer Success Associate will take responsibility for managing existing accounts, onboarding new clients, and supporting long-term customer relationships. The role provides the opportunity to grow accounts, identify new business opportunities, and contribute directly to overall customer satisfaction and business success. Key Responsibilities Manage multiple customer accounts, maintaining strong working relationships with key contacts Identify opportunities to grow existing accounts and provide solutions to meet client needs Negotiate commercial and contractual terms for new products, add-ons, and ongoing accounts Attend client meetings, conferences, and events (primarily UK-based) to support business development Share knowledge and provide guidance to junior team members where appropriate Monitor and report on account activity, providing accurate updates to customers and management Collaborate with internal teams including engineering and product management to deliver on client requirements Onboard new clients, ensuring a smooth transition and positive customer experience Provide product support, liaising with other teams to resolve issues efficiently Maintain awareness of market trends and customer needs to identify potential opportunities for growth Candidate Profile Essential Minimum of 1 year in a customer-facing or account management role, ideally within technology, consulting, insurance, financial services, or utilities Degree educated Experience managing multiple B2B relationships and maximising account profitability Target-driven and results-focused Strong analytical skills with the ability to interpret data Proficient in MS Office, particularly Excel Excellent written and verbal communication skills, confident in face-to-face and virtual interactions Ability to self-educate and learn quickly Desirable Experience in IT, e-commerce, fintech, or financial services sectors Degree in business, IT, or related field (2:1 or equivalent preferred) Skills: IT Customer Success Account Manager Client Manager Business Development Benefits: Work From Home fantastic benefits package hybrid working