Change Digital – Digital & Tech Recruitment provided pay range
This range is provided by Change Digital – Digital & Tech Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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We're seeking a detail-driven and experienced Service Delivery Manager to take ownership of system health, performance, and stakeholder satisfaction across our technology estate. If you're passionate about keeping services stable, secure, and continuously improving, this role offers the ideal opportunity to make a lasting impact.
As a Service Delivery Manager, you’ll play a central role in incident response, service monitoring, and process optimisation, while maintaining a strong focus on governance, audit compliance, and communication. This is a hands-on role where leadership, technical insight, and operational rigour all come into play.
What you’ll be doing:
* Managing system reliability, scalability, and performance through monitoring and automation
* Leading incident response and resolution efforts, including stakeholder updates and post-incident reviews
* Driving continuous improvement initiatives based on data, feedback, and audit insights
* Ensuring service-level compliance, audit readiness, and strong documentation practices
* Building productive relationships with internal and external stakeholders
* Overseeing infrastructure-related projects and vendor contracts to meet business needs
What we're looking for:
* 3+ years in Service Delivery, Site Reliability, or Incident Management roles
* Strong understanding of infrastructure (e.g. VMs, containers, patching, certificates)
* Confident user of Jira and Confluence for incident, change, and knowledge management
* Experience managing SLAs, audits, and supplier performance
* Excellent communication skills across both technical and business-facing audiences
* Calm and methodical under pressure, with a collaborative and accountable approach
Interested in applying or want to learn more? Let’s start the conversation.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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