Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Why Join Montcalm Collection
* Competitive salary that reflects your talent, contribution,
and potential.
* Generous holiday allowance, starting at 28 days (including
bank holidays) and increasing with service—supporting your life beyond work.
* Paid birthday leave, so you can celebrate your special day
your way.
* We celebrate life’s milestones with you, offering generous
gifts and financial support for special occasions such as weddings and the
arrival of a new baby.
* Comprehensive wellbeing support, including free access to
our Employee Assistance Programme provided by Hospitality Action, offering
confidential support, wellbeing resources, and free legal advice.
* Tailored wellbeing experiences, from yoga sessions and life
coaching to wellbeing workshops designed to support both mind and body.
* Cashback healthcare plan, covering dental, optical,
physiotherapy, and alternative treatments—helping you stay at your best.
* Cycle to Work scheme, supporting a healthier and more
sustainable lifestyle.
* Preferential gym membership rates, helping you maintain your
health and vitality.
* Continuous learning and development opportunities, from
hands-on training to leadership masterclasses—empowering your career growth.
* Paid volunteering day, giving you the opportunity to support
a charity close to your heart.
* Employee referral programme, rewarding you for bringing
great talent into our teams.
* Complimentary meals on duty in our team restaurant.
* Exclusive room rate discounts across the Montcalm
Collection.
* International hotel discounts through Marriott Bonvoy,
giving you access to exceptional global experiences.
* City-wide discounts and perks, with savings across retail,
entertainment, essential services, fashion, and more.
* Recognition programmes, including vouchers and curated
rewards that celebrate excellence and individuality.
* Elegant annual celebrations and social events, bringing our
teams together to connect and celebrate in style.
Overview
The Senior Housekeeper plays a key leadership role within
the housekeeping department, supporting the Executive Housekeeper in managing
daily operations and ensuring the highest standards of cleanliness, hygiene,
and presentation across guest rooms, public areas, and back-of-house spaces.
This role involves supervising staff, coordinating schedules, conducting
inspections, and maintaining inventory control. The Senior Housekeeper also
contributes to training, performance management, and continuous improvement
initiatives, while ensuring compliance with health and safety regulations. With
a strong focus on guest satisfaction and team development, the Senior
Housekeeper helps drive operational excellence and a positive working
environment.
Key Responsibilities
* Assist the Executive Housekeeper in managing the
housekeeping team, including room attendants, public area cleaners, and laundry
staff.
* Oversee the daily operations of the housekeeping department,
ensuring efficient workflow and high productivity.
* Assist in creating and managing the housekeeping staff
schedule, ensuring adequate coverage during peak periods while controlling
labour costs.
* Handle staffing issues, including time-off requests,
attendance, and disciplinary actions in collaboration with the Head
Housekeeper.
* Participate in the recruitment and onboarding of new
housekeeping team members.
* Conduct regular training sessions and performance
evaluations to maintain high levels of service and adherence to standards.
* Motivate and mentor the housekeeping team, fostering a
positive and professional work environment.
* Ensure that all Hotel Guest rooms, and public areas are well
maintained and meet the desired standards of cleanliness and presentation.
* Inspect guest rooms, public areas, and back-of-house spaces
regularly to ensure they meet the property’s high standards of cleanliness and
presentation.
* Address and resolve any deficiencies or issues related to
housekeeping standards promptly and effectively.
* Develop and implement cleaning procedures and protocols.
* Conduct quality control checks to ensure work meets
established standards.
* Assist in managing the inventory of cleaning supplies,
linens, and guest amenities, ensuring adequate stock levels and cost control.
* Coordinate with suppliers to ensure timely delivery of
quality products and maintain strong vendor relationships.
* Monitor and manage the use of chemicals and cleaning
equipment, ensuring they are used safely and efficiently.
* Prepare reports and documentation related to housekeeping
operations, inventory, and staff performance.
* Address guest inquiries, requests, and complaints related to
housekeeping services in a timely and professional manner.
* Coordinate with the front desk and guest services teams to
ensure special guest preferences and VIP arrangements are fulfilled.
* Address maintenance issues and report to the maintenance
department.
* Monitor and ensure compliance with occupational health and
safety standards.
* Perform administrative tasks as required.
* Collaborate with other departments to ensure facilities are
maintained to high standards.
* Consistently strive to delight guests and hotel clients.
* Organise maintenance of all hotel guest rooms and public
areas, as well as back of the house, ensuring that the highest standards of
cleanliness and disinfection are met.
* Accept responsibility and follow instructions from the
General Manager.
* Create and maintain good working relationships within the
department and with other departments such that a high level of morale is
sustained.
* Arrange department purchasing and take responsibility for
the quality and the cost.
* Maintain consistent, accurate stock records.
* Contribute to on all remodelling and renovation projects.
* Role Model a philosophy of work and conduct consistent with
the professionalism expected of management colleagues.
* Oversee operation of Laundry/Valet and Uniform Room.
* Coordinate preventative maintenance programs with the
Maintenance Manager.
* Oversee the retrieval, safekeeping and disbursement of all
lost and found items consistent with company policy.
* Oversee department recruitment and training.
* Conduct regular Housekeeping Meetings to keep Team informed
of policies and procedures, special events, further improvement plans and guest
comments.
* Participate in HOD meetings in the absence of Executive
Housekeeper and contribute to strategic planning and continuous improvement
initiatives.
* Keep informed with
the housekeeping standards of competitor hotels.
* Interact with individuals outside the hotel, such as
suppliers, contractors, labour relations representations and competitors.
* Ensure all housekeeping activities comply with health,
safety, and hygiene regulations, including proper handling and storage of
cleaning chemicals.
* Conduct regular safety inspections and training sessions to
maintain a safe working environment.
* Have ultimate responsibility and accountability along with
the Executive Housekeeper for Health & Safety training of all department
Colleagues and for the overall accident record of the department.
* Responsible for taking necessary proactive steps to
reduce/eliminate Colleague accidents.
This job description sets out the main responsibilities
related to the role at Montcalm Collection. It is not intended to be
exhaustive, and duties may be varied from time to time as required by
management to meet the needs of the business.
Skills & Qualifications
* High attention to detail and commitment to a luxury quality.
* Passion for excellence and innovation.
* Strong communication and interpersonal skills.
* Exemplary leadership, motivational and team management
abilities.
* Excellent organizational and multitasking skills.
* Ability to work under pressure and meet tight deadlines.
* Flexibility to adapt to changing guest needs and
preferences.
* Dedication to providing an exceptional guest experience.
* High school diploma or equivalent required. A degree or
certification in hospitality management or a related field is preferred.
* A minimum of 3-5 years of experience in housekeeping within
a luxury hotel or resort environment, with at least 1-2 years in a supervisory
or management role.
* Proficient in the use of housekeeping management software
and Microsoft Office Suite.
Working Condition
* Flexibility to work shifts, including weekends, holidays,
and evenings, as required.
* Ability to work in a fast-paced, high-pressure environment.
* Physical demands such as being on the feet for long periods
of time and manual handling.
* Must be able to lift up to 25 pounds and perform physical
tasks related to housekeeping duties.
Eligibility
Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.
Should this role resonate with your aspirations, please
apply. If not shortlisted, we encourage you to explore other opportunities with
us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from
agencies or headhunters. Any CVs submitted for these roles without prior
agreement per role in writing from our Head of Human Resources, will be
considered the property of the company and will not be subject to agency fees.