Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
The purpose of this position
is to maintain a high standard of cleanliness, comfort, and ambiance throughout
the hotel. By delivering consistent and thoughtful housekeeping
services—including turndown preparation, room tidying, and guest
interaction—the role enhances guest satisfaction and supports the hotel’s
reputation for excellence. It also plays a key part in upholding hygiene
standards, operational efficiency, and environmental responsibility. It
includes performing evening turndown service, replenishing amenities, reporting
maintenance issues, and contributing to the overall guest experience through
attention to detail and professionalism. The role also supports sustainability
efforts and ensures compliance with health and safety regulations.
As a turndown attendant, you
will play a vital role in delivering an exceptional guest experience through
meticulous attention to detail and a commitment to cleanliness and comfort. You
will be responsible for preparing guest rooms for the evening, ensuring a
serene and welcoming environment that reflects the hotel’s high standards. This
includes performing turndown service, replenishing amenities, and maintaining
the overall cleanliness and presentation of rooms and public areas.
You will work closely with the
housekeeping team and supervisors to ensure smooth daily operations, report
maintenance issues, and uphold health and safety standards. Your role also
supports the hotel’s sustainability initiatives by using eco-friendly products
and practices. Flexibility, physical stamina, and a passion for service
excellence are key to success in this position.
Key Responsibilities
·Thoroughly clean and service guest rooms,
suites, and public areas according to the hotel’s high standards.
·Perform evening
turndown service in guest rooms, including the preparation of beds, arranging
pillows, and providing fresh linens as necessary.
·Ensure all amenities
are replenished (e.g., water, toiletries, chocolates, etc.).
·Undertake “Job of the Day” or spring cleans
where necessary.
·Respect guest privacy and ensure the “Do Not
Disturb” policy is adhered to.
·Participate in regular training sessions to
stay updated on hotel standards and best practices in hygiene and safety.
·Communicate effectively with supervisors and
peers to ensure smooth daily operations.
·Report any maintenance issues to Housekeeping
Supervisor.
·Participate in the hotel’s sustainability
initiatives by using eco-friendly cleaning products and following waste
reduction practices.
·Close curtains, dim
lighting, and create a calm ambiance in each room.
·Tidy up rooms,
including light dusting, straightening up furniture, and making sure all
surfaces are clean.
·Respond promptly to
any guest requests during turndown service and provide exceptional customer
service.
·Report any
maintenance issues or damage in guest rooms to the appropriate department.
·Maintain a high
level of cleanliness and organization of housekeeping carts and storage areas.
·Adhere to all hotel
policies and procedures, ensuring compliance with health and safety
regulations.
This job description sets
out the main responsibilities related to the role at Montcalm Collection. It is
not intended to be exhaustive, and duties may be varied from time to time as
required by management to meet the needs of the business.
Skills & Qualifications
·Strong attention to detail and a commitment to
maintaining the highest standards of cleanliness.
·Dedication to providing an exceptional guest
experience.
·Excellent communication and interpersonal
skills.
·Flexibility to adapt to changing guest needs and
preferences.
·Flexibility to work evenings, weekends, and
holidays.
·Physical stamina to perform tasks such as
bending, lifting, and moving furniture.
·Ability to work in a fast-paced environment
while maintaining high standards of service.
·Knowledge of cleaning products, techniques, and
health & safety standards.
·Previous experience as a turn down attendant or
in a similar role within a luxury hotel or hospitality environment is
preferred.
Working Condition
·Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·Ability to work in a fast-paced, high-pressure
environment.
·Physical stamina to perform repetitive tasks and
lift/move heavy objects.
·Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.