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Role Description
Join our dynamic and detail orientatedteam as a Credit Controller. As we embark on an exciting period of transformation, this role offers the opportunity to be part of a forward-thinking business that values adaptability and innovation. If you're passionate about contributing to change and looking for a role that promises growth and future opportunities, we would love to hear from you!
As a Credit Controller, you will be responsible for managing debts and ensuring timely payments are made by brokers in line with our credit terms. You will resolve reasons for non-payment with customers so payments can progress, always ensuring you act in a professional, timely and efficient manner. Naturally, you will have a strong customer focus and be able to build and maintain strong relationships with key clients.
You will also conduct in-depth analysis of the credit portfolio, identifying trends, potential risks, and opportunities for improvement.
Salary Information
Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.
Location: Bristol
This Role is a 12 Month Fixed Term Contract
About You
* Work effectively and collaboratively with query management and cash posting team to ensure the queries are resolved and cash receipts are applied on time
* Review the data and use the bulk upload template to add the Agentref1 codes.
* Adhere to all the SLAs, Escalation matrix and quality targets defined in the process.
* Demonstrate end to end understanding, support and delivery of tasks/accounts, including enhanced customer experience.
* Proactively deal with any customer escalation in a professional and courteous manner, thereby improve customer satisfaction.
* Building and maintaining strong relationships with customers, and other relevant stakeholders. This involves effective communication, providing excellent customer service, and addressing any queries or issues related to credit control.
Essential Skills
* Experience of working in a financial domain, ideally on Credit Management / Accounts Receivable / exposure to UK banking systems and procedures
* Self-Starter, with high level of attention to detail and customer service and communication skills.
* Goal oriented, with excellent organisational skills, capable of muti-tasking.
* Strong team player, but able to work on own initiative, with high level of resilience and strong decision making skills
* Proficient is MS Suite Office and finance related systems/software
We support the government scheme “Access to Work” please feel free to ask us about the access to work scheme.
Desirable Skills
* Higher Investigation and resolution of business / transaction related issues (complex)
* Expertise in change management and ability to execute process control mechanisms.
* Adept in people & process management
What We Will Offer You
Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:
* Flexible buy/sell holiday options
* Hybrid working
* Annual performance related bonus
* Contributory pension scheme
* Development days
* A discount up to 50% on a range of insurance products including car, home and pet
* Retail discounts
* Volunteering days
Our Ways of Working
Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.
Diversity & Inclusion
At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community’s Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.
We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.
We encourage our employees to advocate for their needs, whether it’s assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.
Accessible Application for All
As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.
Contact our Resourcingteamto opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Hr-recruitment@allianz.co.uk
For any inquiries or to submit your application, please contact:Conor McCourt
We reserve the right to close the ad early if we reach enough applications.
Closing date 15/05/25
Join us - Let’s Care for Tomorrow.
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