Overview
Retail Assistant role at GSF Car Parts. You will deliver excellent customer service, contribute towards branch and individual targets through face-to-face sales, service click and collect orders, and develop sound customer relationships.
Responsibilities
* Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team with product promotions by answering telephone queries and dealing with electronic queries as needed.
* Fully satisfy customer needs regarding part orders, returns, or queries.
* Check customer returns for resale, warranty or surcharge.
* Contribute to a positive team performance while working on personal benchmarks to optimise performance and sales of product promotions.
* Utilise the E-learning portal to develop product knowledge and improve performance.
* Ensure customer-facing areas of the branch are kept clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Promote a good image of the company by representing our values and maintaining a professional appearance.
* Work towards achieving relevant set KPI’s.
Working Hours
45 (average) hours Monday to Friday, including alternate Saturday working.
About You
* Proven customer service or sales/retail experience within a customer-facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Positive approach to customer queries and proactive in seeking resolutions.
* Confident user of IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry would be advantageous but isn’t essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What We'll Offer
* Opportunity to earn a performance-based bonus as part of this role
* 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
* Free flu vaccine
* Health & wellbeing tools
* Free support from pension experts
* Life assurance scheme
* Discounts from 100’s of brands including Asda, Nike & John Lewis
* A suite of financial wellbeing products including advances and savings schemes
* Paid time off to volunteer
* Training qualifications and career progression opportunities
About Us
GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry-leading catalogue system, Allicat, and access to the Group\\'s national garage programme, Servicesure.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Motor Vehicle Manufacturing
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