Job Description
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
Service Desk Analyst
Salary: £28,000 – £30,000Location: Fully remote (quarterly meet-ups - fully expensed)
Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.
Key responsibilities:
* Log calls in line with ITIL practices (Incidents, Change, Service Requests)
* Allocate and update tickets appropriately
* Perform first-line triage and first-line fixes
* Respond to incoming calls and emails professionally
* Implement basic changes
* Monitor systems for alerts and take appropriate action
* Monitor application mailboxes
* Process service requests
* Produce and maintain internal and external reports
* Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)
Requirements:
* 1–2 years’ experience in a technical support or service desk environment (or relevant placement year)
* Basic technical background with a strong desire to develop
* Professional communication skills (written and verbal)
* Understanding or awareness of ITIL processes
* Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
* Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
* Exposure to Azure and/or AWS advantageous
* Basic scripting/automation knowledge (PowerShell desirable)
* Strong documentation skills
* Positive attitude towards training and development
* Able to work independently in a fully remote environment
Apply today to speak with VIQU in confidence or contact Belle Hegarty at .Know someone exceptional for this Service Desk position? Refer them and receive up to £1,000 if successful (terms apply). xsngvjr Follow us on LinkedIn @VIQU IT Recruitment for more exciting opportunities.