About us
Evotech are a mechanical & electrical engineering company operating nationally, supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors.
Our mission is to help people, organisations and businesses create safe, healthy indoor spaces by providing a range of specialist technical services through our three operating divisions
About the role
Based at our Elland head office, this new position will join our operational team due to our continued business growth. Reporting to the Service Admin Manager, the main responsibilities of this role include:
· Provide support to our clients, engineers, suppliers and sub-contractors
· Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors
· Liaise with customers providing timely updates of job statuses
· Log client requests and call outs on our CAFM system
· Update the system with appropriate information from clients, engineers, suppliers and subcontractors
· Plan and monitor engineers’ workloads around the UK
· Undertake generalhelpdesk admin duties
· Generate and issue purchase orders to suppliers and subcontractors
· Produce and issue client reports for key accounts
· Monitor and manage operational KPIs to achieve SLAs
Key skills
· Previous experience working in a service / administrative environment will be beneficia...