Job Description
Salary - £33,056.00
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
* A comprehensive healthcare plan through our company-funded scheme
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
* Best Doctors
* Salary Finance
* Wealth at Work courses
* Deals and discounts
* EVolve Car Scheme
* Employee Assistance Plan
* Mental health first aiders
* ShareBuy
* MORE Choices flexible benefits
* Enhanced parental leave schemes
Job Purpose
We have a fantastic opportunity for a?Meter Reading Scheduling Specialist?to join our team! In this role, you’ll be responsible for scheduling and jeopardy-managing both appointed and non-appointed meter reads, as well as Customer Account Officer activities across the North West. This includes coordinating physical and passive meter readings for Domestic and Non-Household accounts, and managing appointments for off-cycle reads and supply checks.
You’ll play a key role in supporting both office and field Team Managers in all aspects of?Meter Data Integrity—including reconciliation, alignment of scheduling activities, and testing where required. You’ll also administer the?Temetra Network, working closely with the Integrity Specialist to ensure the ongoing accuracy and maintenance of our meter data.
Accountabilities & Responsibilities
* Liaison with field Team managers establish a strong working relationship to ensure scheduling and resourcing are optimised to support the efficient delivery
* Develop an excellent understanding of the Temetra Meter Data Management System and its tools to support scheduling activity along with the training and development of new Schedulers
* Recognised as the Temetra subject matter expert maintaining close working relationships with Temetra.
* Work closely with the Field Managers and Scheduling & Integrity Team Manager to review and reconcile the entire meter portfolio to ensure alignment between routes across both domestic and retail meter reading
* Support the testing of fixes, change requests, incidents for anything related to the Temetra Web App and Handheld device in line with the Change Management and Incident process.
Technical Skills & Experience
* Excellent communication skills, ability to dynamically re-plan in a live environment and communicate changes
* Previous customer contact experience (face to face, phone or internal customers)
* Ability to develop a high level of competence in the use of Temetra and its scheduling tools
* Experience of system and integration testing
* A high level or understanding of data reconciliation, analysis and integrity
* This role may not be eligible for visa sponsorship
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.