Overview
PrimaryCare Sheffield is looking to appoint a Service Co-ordinator. The ideal candidate will support a team in providing high quality service coordination across a number of our services. The successful applicant will take responsibility for providing high level administrative support to our operational teams to achieve our motto of Right First Time. This role would suit someone with extensive SystmOne and EMIS Web knowledge, who is self-motivated and pays attention to detail. This is a responsible, varied and challenging role which is suitable for someone who works well under pressure.
This role will be full-time hours - 37.5 across 5 days, with flexible working. For further information on the role, duties, and responsibilities, please contact andrea.hepden@nhs.net. For information or queries on HR and recruitment please contact pcs.hr@nhs.net.
Responsibilities
* To provide high level, professional and confidential administrative support as part of an administrative team, ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure these can be clarified.
* To be an effective communicator working with a wide range of stakeholders from across the health and social care system to support PCS day-to-day business, ensuring deadlines are met in the context of competing priorities and complex agendas.
* To apply knowledge of administrative systems and procedures to problem solve and where necessary develop alternative or additional systems that support quality delivery of services.
* Using excellent communication, persuasion and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e-mail and face to face. This will include regularly receiving requests and demands from persons both external and internal to PCS such as Directors/Managers, GP practices, secretaries and patients.
* Monitor progress and chase against identified actions within each service in addition to supporting any required actions following on from meetings and delegated duties.
* Escalate/direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of the services.
* Develop and maintain excellent administration systems and manage all documentation in a systematic way using agreed processes.
* Assist in managing processes by providing information and analysis as appropriate.
Qualifications
* (or equivalent)
* NVQ 2 Business Administration or related
Flexibility and People Skills
* Ability to plan own day-to-day work
* Ability to use own judgement to select the most appropriate action from a range of alternatives
* Able to sustain meticulous attention to accuracy and detail
Other Requirements
* Flexible with regard to working hours
Experience
* Experience of administrative systems
* Experience of dealing with sensitive information
* Understanding of how to analyse data
* Experience of working as part of a team
* Awareness of and ability to operate within data protection and confidentiality requirements
* Experience of working in the NHS/provider setting
* Ability to take meeting minutes
* Ability to work in a fast, evolving organisation
Skills/Abilities
* Good working knowledge of Microsoft Office, including Excel, Outlook and Word
* Good level of verbal and written communication
* Good interpersonal and listening skills
* Use of patient administration systems
* Use of SystmOne/EMIS Web
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
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