We are seeking an accomplished Senior Managed Services Engineer to join our team.
As a key member of our service engineering team, you will be responsible for providing level 3 technical support to both internal and external stakeholders on a ticket desk system. Your role will also involve assisting the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including carrying out on-site audits & health checks.
Key responsibilities will include:
* Technical Support: Provide level 3 technical support to both internal and external stakeholders on a ticket desk system.
* Pre-Sales Engagements: Assist the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including carrying out on-site audits & health checks.
* Escalation Point: Act as a point of technical escalation within Managed IT/Cloud department for other members of the team.
* Client Advisory: Refer client requests for advice & consultation to Business Solutions and Commercial teams where necessary.
* Knowledge Sharing: Collaborate with peers and other areas of the business to increase internal product and service knowledge.
The ideal candidate will have two years' experience in an internal or external facing helpdesk support team, one year's experience previous hands-on experience with ticket management systems, a willingness to travel to client sites as required for the proper performance of the role, and valid Right to Work in the UK.
Required skills and qualifications include:
* Two years' experience in an internal or external facing helpdesk support team.
* One year's experience previous hands-on experience with ticket management systems.
* A willingness to travel to client sites as required for the proper performance of the role.
* Valid Right to Work in the UK.
We offer a competitive package, including:
* 39 holidays.
* Pension.
* Hybrid Working (2 days in office).
* Cycle to Work Scheme.
* IT Purchase Scheme.
* Learning & Development.