The role of Receptionistwill include:
1. Answering telephone calls and responding to email enquiries
2. Raising purchase orders
3. Handling student mail and parcels
4. Carrying out monthly audits
5. Provide customers and staff with clear guidance, information and practical advice on reception services
6. Support the delivery of high quality customer service by resolving problems or setting into motion the means of resolution
7. Support the maintenance of effective filing systems, database records and processes that enable the accurate recording and timely provision of information
Skills and experiences:
8. Recent experience of undertaking a similar role
9. Good communication skills and working knowledge of effective communication at all levels
10. Proven experience of providing excellent customer service
11. Proficient user of Microsoft packages including Word, Excel and Outlook
12. Some knowledge of working to deadlines and prioritising work loads
13. Some experience of analysing and diagnosing problems and implementing effective solutions
Why work for us?
Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
14. £23,011 per annum (rising to £24,222 with an additional policy allowance of £489 per annum after 12 months, subject to satisfactory performance)
15. 25 days leave rising to a maximum of 30 days (plus public holidays)
16. A pension scheme with employer contributions from Sanctuary
17. Life Assurance
18. Employee Advice Service including counselling
19. Cycle to Work Scheme
20. Voluntary health plans
21. Employee discounts
22. Wellbeing support and tools
23. Employee recognition scheme
Job Reference: 226571
We are only currently accepting applications from those with the right to work in the UK.
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.