Job Summary
This post requires someone with initiative, enthusiasm, excellent communication skills and empathy with patients and colleagues. Well organised, reliable and with a flexible approach to team work.
The role involves reception and admin duties both patient facing and over the phone. You will liaise with team members to provide a reception service including answering patient and visitor general enquires and booking appointments. Admin duties will include patient records maintenance, recording repeat prescriptions and processing patient emails received via the surgery website all in accordance with protocols.
You will be required to ensure the professional image of the practice is maintained whilst acting as the first point of contact with patients and visitors.
Main Responsibilities
* Reception duties: liaise with team members, answer patient and visitor requests, book appointments
* Admin duties: patient records maintenance, recording repeat prescriptions, processing patient emails
* Maintain the professional image of the practice
Requirements
* Experience of working with others
* Highly motivated and innovative self-starter
* Discreet and able to maintain confidentiality
* Professional and personable presentation and demeanour
* Excellent customer service skills and ability to communicate confidently with the general public
About Us
We serve approximately 13,500 socially and culturally diverse patients from a large modern healthcare centre in the vibrant borough of Haringey.
We are an innovative and educationally focussed practice and are looking for applicants with a similar working ethos to join our multidisciplinary team of dynamic and caring staff consisting of doctors, pharmacists, paramedics, nurses and healthcare assistants.
What We Offer
* Full training will be provided including working protocols and procedures
* Opportunities to develop your customer service skills
* Support for ongoing study or courses
Equality and Diversity
Morris House is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves.
We are an equal opportunities employer and welcome applications from all suitably qualified candidates.
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