Job Title: Field Service Engineer
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Purpose of the Role
The Field Service Engineer is responsible for providing technical support to customers both remotely and on-site across an international region. The role involves installation, maintenance, repair, training, and ongoing support of a range of specialised testing and inspection equipment.
Key Responsibilities
* Install, maintain, and support technical equipment, ensuring high service standards and customer satisfaction
* Provide technical support via hotline, remote access, and on-site visits
* Carry out commissioning and installation activities, including customer training
* Diagnose and troubleshoot faults, identifying root causes and implementing effective solutions
* Liaise with internal engineering and quality teams to resolve technical issues and report product feedback
* Develop and contribute to technical documentation, including manuals and product guides
* Act as the main technical point of contact for customers, building strong working relationships
* Work independently while collaborating with wider service and technical teams
* Travel extensively across the assigned region to support customer requirements
Candidate Requirements
* Strong technical background (engineering or equivalent experience)
* Knowledge of mechanical systems, pneumatics, and basic electronics
* Experience with testing, inspection, or similar technical equipment (desirable)
* Ability to troubleshoot and resolve complex technical issues
* Hands-on approach with confidence using tools and working in practical environments
* Strong communication skills, with the ability to explain technical concepts clearly
* Familiarity with CRM systems (e.g. Salesforce or similar)
* Willingness and ability xsngvjr to travel frequently (up to 75%)
* Valid passport and driving licence
Skills & Attributes
* Strong problem-solving and analytical skills
* Customer-focused mindset with a commitment to service excellence
* Ability to work autonomously and manage workload effectively
* Adaptable and flexible in a field-based role
Whats on Offer
* Home-based role when not travelling
* Flexible working hours
* Opportunity to work within a global, technical environment
If this role is for you please reach out Saffron Giddings