Join Our Team as Assistant Cluster Manager at Saffron Building Society - Royston Branch!
Are you ready to elevate your career with a fulfilling opportunity in a supportive and dynamic environment? Saffron Building Society is seeking a passionate and driven Assistant Cluster Manager for our Royston Branch. This role offers a chance to make a real difference while advancing your career in your community.
What We Offer:
* A Thriving Work Environment: Join a team where collaboration and innovation are prioritized.
* Career Development: Enjoy ongoing training and growth opportunities.
* Competitive Salary & Benefits: Receive a competitive salary and comprehensive benefits supporting your well-being.
* Community Impact: Be part of an organization committed to supporting local communities through responsible lending and sustainable practices.
Key Responsibilities:
* Improve the customer journey by ensuring efficient management of transactions and administration, keeping customers informed of delays or issues.
* Add value by achieving first contact resolution.
* Organize team’s communication channels and administrative work queues to ensure prompt service.
* Support monitoring of webchat and telephony queues for adequate coverage.
* Enhance the Society's image and reputation by treating each customer according to standards and maximizing satisfaction.
* Assist in delivering customer service standards and KPIs within SLA agreements.
* Provide ongoing training and oversight to team members.
* Respond to out-of-hours call-outs and premises issues as needed.
* Ensure compliance with regulatory, audit, and policy standards.
* Maintain transaction accuracy and process efficiency in line with policies.
What You’ll Bring:
* Experience in supervisory or managerial roles within banking or financial services is advantageous.
* Strong interpersonal and communication skills.
* Proactive problem-solving and decision-making approach.
* Dedication to excellent customer service and community support.
Why Saffron Building Society?
We uphold values of Community, Responsibility, and Service. We focus on building lasting relationships with members and staff. Join us if you want to be part of a forward-thinking organization that values your contributions.
Ready to Make an Impact? Apply Now!
* Performance Recognition Scheme
* Annual Bonus
* Pension (5% Employee, 8.5% Employer)
* Wellbeing support
* Life Assurance & Income Protection
* Holiday Exchange
and more… contact us to learn more.
About Us
At Saffron Building Society, we believe happiness starts from within. We’re committed to building happiness with our members, staff, and communities. We aim to support our members’ goals, from key handovers to savings for special occasions, with open arms and a collaborative spirit. Our people are the core of our success, and we strive to create an inclusive, diverse environment where everyone feels valued and respected.
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