Senior Hotel Services Supervisor
The Wilmslow Hospital
Full Time, 37.5 hours hours/ week
Shifts between 6am and 9pm, working 5 days out of 7, to include weekends
Permanent
Competitive dependant experience + Benefits (pension, health cover, flexible benefits and excellent career development)
We have an exciting opportunity for a Senior Hotel Services Supervisor to join our hotel services team at The Wilmslow Hospital.
This a fantastic opportunity for someone with high end customer experience training, who can help ensure our teams are providing a first-class patient experience.
Within your role as a Senior Hotel Services Supervisor, you will deputise for the Hotel Services Manager, continually aiming to exceed customer expectations.
You will feedback incentives to the Senior Managers on how we can grow and retain our teams and ensure the patient experience of everyone coming into our premises, is always positive and our teams first focus.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role within our Hotel Services team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
1. Deputise for the Hotel Services Manager, managing teams and HR processes
2. Manage and have responsibility for Hotel Services budgets
3. Ensure the use of corporate contracts working with external contractors to ensure smooth running of the site
4. Facilitate professional and personal development of managers and supervisors
5. Facilitate professional and personal development of the team
6. Support with audits, inspections and executive rounding’s across Hotel Services
7. Manage patient satisfaction results for the hospital, setting up action plans with relevant stakeholders
What you'll bring:
8. Management and leadership skills
9. Working in 5* environment
10. Health and Safety procedures
11. Good verbal and non-verbal communication skills
12. Good time management with the ability to prioritise and deliver to deadlines
13. Excellent organisational skills
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Senior Hotel Services Supervisor, you’ll be eligible for:
14. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
15. Private Healthcare Insurance for treatment at our leading hospitals
16. Private pension contribution which increases with length of service
17. Season Ticket Loan and Cycle to Work scheme
18. Group Life Assurance from day one
19. Critical illness cover
20. Enhanced Maternity and Paternity pay
21. Corporate staff discount for all facilities including Maternity packages at The Portland
22. Comprehensive range of flexible health, protection and lifestyle benefits to suit you
23. Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
24. Unique and Individual: We recognise and value everyone as unique and individual
25. Kindness and compassion: We treat people with kindness and compassion
26. Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
27. Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
#LI-AP1