Overview
Role: IT Support Technician
Location: Harwell, Oxford - On-site
Contract: 12 Months FTC
Role ID:
Our vision is to create a safe and sustainable world.
Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world.
The Role
We are looking for a proactive and customer focused IT Support Technician to join our IT Services team. In this role, you'll play a key part in delivering high‑quality IT support across the organisation, ensuring our people have the tools, systems and technical assistance they need to perform at their best.You'll be responsible for the provision, support, and compliance of endpoint hardware, operating systems, and software, while contributing to an excellent service experience for our users.
Key Responsibilities
Essential
* Maintain high-quality IT service delivery standards through the fulfilment of service requests and resolution of service incidents.
* Deliver services within agreed time-frames, communicating frequently with the requester and recording information in the IT Service Management system.
* Work in alignment with the IT service catalogue and contribute to the IT knowledge base.
* Support the hardware life-cycle including computers, peripherals, phones, and cables.
* Support Office IT including printers, meeting rooms, desk IT, and project offices.
* Keep inventory records up to date in the IT Asset Management system.
* Support Manufacturing IT where applicable.
* Install, troubleshoot, and un-install software, where not handled centrally.
* Patch network cables, and act as "smart hands" in server rooms.
* Support the resolution of service incidents and problems by troubleshooting and testing, minimising the impact to the end user.
* Look for ways to continually improve service delivery.
* Follow relevant standards, company policies and best practices.
* Share knowledge and experiences with the wider IT team, and continually learn more about IT from all IT Centres of Excellence.
* Collaborate with the wider team to deliver IT projects, using the Change Control system, and improving technical and project delivery skills.
* Contribute to, test, and deploy endpoint technology solutions.
* Support on-boarding new services and decommissioning old services.
* Support the mitigation of security vulnerabilities, and the resolution of security incidents. Apply information security principles to daily working practice.
* Liaise with external parties where relevant for IT support.
Desirable
While not essential, the following would be beneficial:
* Experience using IT service management frameworks and tools, such as ITIL.
* Knowledge of M365 tenant administration, including Entra and Intune.
* Experience working in engineering, environmental, or strategic consultancy sectors.
* A formal qualification in an IT discipline.
* Experience working collaboratively within a team environment.
Behavioural CompetenciesWe're looking for someone who demonstrates:
* A customer‑focused, collaborative, and supportive approach.
* Strong listening and communication skills.
* Analytical thinking and sound problem‑solving abilities.
* Confidence making decisions and managing competing priorities under pressure.
* Curiosity and enthusiasm for learning new technologies.
* A proactive, self‑motivated attitude with a desire to continually improve.
Working here
You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place.
We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable.
Work life balance
We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential.
Benefits
We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health.
Diversity, Equality, and Inclusion statement
We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro-actively with all our employees and to ensure an inclusive culture, we are a recognised as a 'disability confident' employer.
Next steps
Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date.
Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.
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