Description
Made Tech wants to positively impact the countrys future by using technology to improve society. We believe a design‑led approach can create positive outcomes in the public sector by delivering critical services enabled by technology. We’ve built a community of designers and researchers to support the growing demand for a design‑led approach to service delivery. Lead Designers at Made Tech specialise in their discipline(s); in this case we’re looking for an expert practitioner in Interaction and Service Design who can coach, mentor and lead other designers within the discipline. Success means guiding the work of other designers to deliver positive outcomes for public services.
Key Responsibilities
* Responsible to the Head of Interaction and Service Design or a UCD Principal
* Hands‑on design and design leadership for products and teams to assure successful delivery of public services through technology
* Act as an interaction‑and‑service‑design subject‑matter expert, facilitating the design process and communicating decisions to teams and stakeholders
* Lead on developing and sharing good practice in the Service and Interaction Design community
* Influence team shapes to balance profit, utilisation and client needs at all stages of delivery (Bid stage, project initiation, ongoing review and iteration)
* Actively support retention, hiring and team quality
* Mentor and coach the design community; line‑manage other designers
* Create a shared understanding of problems to solve and ideas to test
* Use storytelling to uncover the ‘why’ behind design decisions
* Ensure public services are usable by all; steward design playbooks and support their development
* Make public services simple to explain, understand and use by removing unnecessary complexity
* Assure quality of design delivery across multiple teams
* Raise and manage delivery risks with clear mitigation plans
* Introduce good habits for sharing and improving design work into teams
* Line‑manage designers and support hiring and onboarding (contract and permanent)
* Help define Made Tech design principles through effective delivery of public services
* Advocate for user‑centred design publicly and internally
* Build relationships with clients, earning their trust and understanding their needs
* Support the sales team in winning new work by contributing to bids related to UCD
* Contribute to marketing materials (blogs, case studies, talks)
* Case studies of how to design and deliver good public services and outcomes
* Contribute to the growth and happiness of the UCD community at Made Tech
* Deliver project objectives on time and to expected standard
* Display Made Tech values and behaviours through feedback from colleagues and clients
* Support team members with regular 1:1s, information cascade and development plans
* Client focus – put the most compelling offer possible in front of the client
* Drive to deliver – take ownership of responses and push them through business within given timelines
* Learn and mentor – grow fast and pass on experience to teams and colleagues
* One team – contribute to ongoing improvement of the function at Made Tech
Skills, Knowledge & Expertise
* Develop novel approaches to complex design challenges based on interaction and service design principles
* Lead and advocate for the Interaction and Service Design practice internally and externally; coach and mentor others; define standards
* Maintain broad knowledge across the industry or business
* Initiate work independently, define approaches from first principles and propose alternative delivery methods
* Fully responsible for meeting engagement objectives
* Understand the relationship between interaction and service design, other disciplines and client organisational requirements
* Define what ‘good’ interaction and service design looks like on an engagement; hold others accountable for high‑quality outputs and deliverables
* Establish milestones and play a significant role in assigning tasks and responsibilities; make decisions impacting results, deadlines and budget
* Lead user and client collaboration across all work stages; ensure users’ needs are met consistently
Job Benefits
* 30 days Holiday – paid annual leave plus bank holidays
* Flexible Working Hours – work hours are flexible to suit your needs
* Flexible Parental Leave – options for flexible parental leave
* Remote Working – part‑time remote working available for all staff
* Paid counselling – support for mental health and legal or financial advice
If successful, you will be required to undertake an SC clearance.
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