Salary: £28,000 - 58,000 per year Requirements: Previous IT support/service desk/helpdesk experience (at least 3 years) is essential A Level qualification in IT or Computing or higher (e.g., BTEC Level 3 Diploma, HND, or HNC) Experience with Microsoft Active Directory Experience with Microsoft Windows 11 Experience with Windows Server 2019/2022 Experience with Microsoft Exchange Online Experience with Microsoft Office 365 Experience with Microsoft Teams Experience with Microsoft SharePoint Experience with Mimecast Ability to prioritise tasks and work efficiently with accuracy Strong communication skills for assisting users effectively Keen aptitude and interest in IT Ability to plan, organise, and analyse own work Team player with the ability to work independently Preferable: Previous experience working in a law firm Familiarity with SOS Connect legal software and BigHand digital dictation 1 year or more of experience working in an IT support role Experience with LAN/WAN Networking Knowledge of Citrix, Sophos, and Mobile Device Management Responsibilities: Provide first-line technical support, handling helpdesk tickets and troubleshooting issues Assist with the roll-out of new hardware and software Conduct end-user IT training Support the Head of IT with development projects Manage and administer the firms in-house software and databases Evaluate and test new hardware and software products prior to implementation Ensure the smooth operation of the firms IT systems Technologies: Active Directory Citrix Hardware Support LAN Mobile Office 365 SharePoint Windows More: At Tozers Solicitors LLP, we are a leading legal services provider with offices in Exeter, Teignmouth, and Newton Abbot. We believe our people are our most valuable asset, and we are committed to fostering a supportive team environment. Our benefits include a competitive salary, 25 days of annual leave plus bank holidays, a pension scheme, and initiatives aimed at wellbeing. We are dedicated to training and development, ensuring our team members can reach their full potential. Join us in our Exeter office for a full-time, permanent position in a dynamic IT team. last updated 5 week of 2026