This is a Lead-level clerical and supervisory role, working under minimal supervision. The role includes people management and career and performance responsibilities as assigned by local or area leadership and may involve a range of additional Materials Management Department and Support Services duties of equal or lesser complexity. The Retail Clerk Lead possesses cashiering skills coupled with knowledge acquired on the job as well as working with technology-based systems such as self-checkout machines.
1. Directs all store operations for one of the largest operating church stores in Europe.
2. Acts in a leadership capacity, assigning and directing the work of other staff members, and provides training and development for the store’s staff.
3. Provides feedback and coaching to employees.
4. Helps prepare staff members’ weekly schedules and assignment of daily tasks.
5. Greets customers and ascertains customers’ needs.
6. Provides high-quality customer service, providing product knowledge to assist customers, and assists in motivating others to do the same.
7. Develops understanding of contents and/or properties of all products to adequately serve customers.
8. Responds to customer questions regarding curriculum, proper fitting of clothing or issues of similar complexity, and interests with customers to resolve concerns of moderate to high complexity.
9. Operates point-of-sale terminal, finalizes sale of selected products, processes returns, and manages register opening and closing process
10. Ensures the store is well-presented and that there is adequate inventory on the shelf.
11. Oversees or supports all aspects of inventory receiving and counting, assures the inventory on the floor is adequate to meet customer needs, and assists in ordering and replenishment to ensure proper stock levels.
12. Maintains awareness of and helps with the attainment of key performance indicators, including: inventory goals, expense goals, sales indicators, and exceptional customer service.
13. May perform and/or oversee housekeeping duties to ensure facility, equipment, and storage areas are in good condition.
14. Requires working as scheduled and needed (including Saturdays and national/local holidays).
Required:
15. High School diploma or equivalent and at least 4 years customer service experience required.
16. Good communication and people skills.
17. Basic math, reading, computer, and cashiering skills.
18. Basic Excel and Word skills.
Preferred:
19. Previous experience leading others and knowledge or skill in business administration.
20. Is a highly motivated individual with a desire to learn, has a proactive mindset, and takes initiative.
21. Has excellent organisational and time management skills.
22. Capable of applying analytical skills when reviewing sales, stock levels and reports
23. Ability to build and maintain relationships with local leadership including, Temple Presidency, Stake President, Temple Facilities Manager.
24. To successfully perform the essential functions of the job there will be physical requirements which need to be met, such as standing for long periods of time, stopping, bending, and lifting up to 10kg.