Technical Operations Engineer (3rd Line)
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This range is provided by Spherica. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base Pay Range
Job Title: 3rd Line Technical Support Engineer
Employment Type: DuPont Shift Schedule to cover 24/7/365 service, including bank holidays.
Shift Pattern: 12 hr shifts – Day Shift 7 am–7 pm, Night Shift 7 pm–7 am.
DuPont Rota: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.
Location: Remote – with travel to client sites when required.
Salary: £40‑£45 k pa DOE.
Start Date: Q1 2026.
We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities. As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working. This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.
We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.
Requirements
The role involves overseeing various processes, maintaining relationships with high‑profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer's technical operations. The role will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.
Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN/LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi‑Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.
Benefits
* 22 days holiday (basic)
* Additional birthday day off
* Additional holiday day for each service year after year 2, up to 30 days
* £20 Birthday Voucher
* Purchase of additional pension contributions (salary sacrifice)
* Recruitment Referral Incentive (£200‑£500 reward depending on level of role) – T&C apply
* Expensed eye tests
* Expensed flu vaccinations for onsite workers
* Spherica Wellbeing Services – Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave
* Enhanced Paternity Pay
* Enhanced Maternity Pay – with 2 years' service
Seniority Level
* Entry level
Employment Type
* Full‑time
Job Function
* Information Technology
* IT Services and IT Consulting
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