Client relationship manager

Client Relationship Manager - New Homes

Location: Exeter City Centre

Salary: £32,000–£34,000

Hours: Monday – Friday (including 1 in 3 Saturdays)

Benefits

• Private healthcare available following successful completion of probation
• Long-term progression opportunities
• You get your birthday off to celebrate
• Holiday increasing with length of service
• Employee Assistance Programme
• Annual Health Assessment
• Team socials and regular office treats
• Long term progression opportunities

About the Company

An established and highly respected independent property business is looking to hire a Client Relationship Manager to join its growing New Homes team in Exeter.

This is an excellent opportunity for somebody with estate agency experience with a background in either property administration, sales progression, customer service or property co-ordination.

Working closely with the Head of New Homes and wider team, you will play a key role in supporting the day-to-day running of the department, ensuring buyers, developers and internal stakeholders remain informed, organised and on track throughout the sales process.

The Role

This is a varied position combining client co-ordination, sales progression support, administration, reporting and operational support.

You will act as a central point of contact within the department, helping to manage buyer enquiries, maintain CRM accuracy, support marketing launches, co-ordinate sales activity and ensure clients receive a high level of service throughout their journey.

This role would suit somebody who enjoys structure, organisation and communication, whilst still wanting a position that offers variety and progression.

Key Responsibilities

• Manage new homes enquiries and buyer communication
• Support developers and clients with regular updates
• Maintain accurate CRM records and sales information
• Assist with sales progression and reservation administration
• Support marketing launches and development campaigns
• Co-ordinate brochures, photography, floorplans and portal listings
• Produce client reports and support departmental performance tracking
• Liaise with internal sales, marketing and administration teams
• Assist with open days, launches and client events
• Conduct market research and comparable property analysis
• Provide day-to-day support to the Head of New Homes and wider team
• Ensure a consistently high level of organisation across the department

What We're Looking For

• Experience within estate agency, property administration, sales progression, customer service or a similar property-related role
• Strong organisational skills and attention to detail
• Excellent communication and relationship-building abilities
• Confident using CRM systems and Microsoft Office
• Proactive and solutions-focused mindset
• Ability to manage multiple priorities simultaneously
• Professional and client-focused approach
• Positive, team-oriented attitude
• Full UK driving licence

Estate agency experience is strongly preferred. Experience in developer sales, property customer service or a similar property-related role would also be considered.

If you're looking for a position where you can become a key part of a successful specialist property team whilst continuing to develop your career, we'd love to hear from you.

Please contact Sarah at ARK Recruitment at for further information.