Job Summary:
The Salvation Army provides support and emergency accommodation for homeless adults within the Glasgow Area. We are looking to recruit a highly motivated Night Concierge to join our team in Wallace of Campsie House Lifehouse comprising of 42 flats and 10 bedsits.
Key Responsibilities:
1. Offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required.
2. Accurately record messages, conduct follow up telephone calls, update log books, handover and H&S records etc.
3. Work with clients to resolve conflict using de-escalation skills where appropriate.
4. Complete building checks which include patrols of the building.
5. Carry out some admin and cleaning duties.
The successful candidate(s) will be able to demonstrate:
6. Motivation towards supporting vulnerable clients to achieve focussed and positive outcomes.
7. Good customer service and time management skills with ability to prioritise workload.
8. Good verbal and written communication skills.
9. Proficient IT skills (including Microsoft packages)
10. Able to work within the ethos of The Salvation Army