Retail is at the heart of our business, and we’re proud to be the UK’s fourth-largest supermarket, serving more than 11 million customers each week across around 500 stores.
We believe in recruiting passionate individuals who are committed to delivering excellent customer service and want to play a vital role in our ongoing success. As an Online Manager, you will lead a high-performing, engaged team focused on customer satisfaction while ensuring operational excellence in your department(s).
Responsibilities include but are not limited to:
* Empowering colleagues to prioritize customer service and deliver outstanding experiences
* Championing customer feedback and responding effectively
* Reviewing customer feedback regularly
* Ensuring market-leading availability across departments
* Leading a supportive, performance-driven team
* Managing scheduling, absence, performance, and talent development
* Providing training to build team capability and confidence
* Enabling colleagues to work confidently across departments
* Identifying and developing talent within the team
* Building effective relationships with other departments
* Driving performance against targets
* Taking a leadership role within the store
* Planning resources thoroughly
About You
What do I need to be a successful Manager?
* Excellent communication skills and the ability to share knowledge and best practices
* Confidence and competence in management
* Ability to build and maintain relationships with key stakeholders
* Flexibility and adaptability to change, leading the team through transitions
* Active listening skills to respond to feedback effectively
* Food safety knowledge aligned with departmental responsibilities
* Ability to handle difficult conversations with effective resolutions
* Experience managing budgets related to shrinkage and waste
We offer comprehensive training, support, and opportunities for progression. Our benefits include a generous bonus scheme, pension, share options, life assurance, and employee discounts. We also support family-friendly policies, including extended maternity and adoption leave, neonatal and fertility leave.
We are an equal opportunities employer and welcome applications from all sections of the community.
Please note; we may close the vacancy early if we receive a high volume of applications.
About Us
With over 100 years of experience, we are dedicated to providing our customers with a unique shopping experience. Our nearly 500 stores across the UK focus on freshness, quality, and excellent service. Our colleagues are passionate about going above and beyond to meet customer needs, from Market Street to checkout.
At Morrisons, we invest in our colleagues and industry-leading training programs. Many of our store managers began their careers on the shop floor, supporting colleagues and serving customers with firsthand experience.
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