Graduate IT Service Desk Analyst / IT Support - Belfast
Location: Belfast (multiple client sites - driving required)
Role Type: Temporary / Full-time
Level: Graduate / Junior IT (12+ months experience)
Sector: ICT | IT Support | Service Desk | AIT
About the Role
We're currently recruiting for multiple Graduate IT Service Desk Analysts / AIT Support Engineers to support a growing portfolio of clients across the Belfast area.
This is a fantastic opportunity for graduates or early-career IT professionals who already have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.
You’ll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments.
What You'll Be Doing
* Providing 1st Line / Service Desk IT Support to end users
* Logging, triaging, and resolving incidents via ticketing systems
* Supporting Windows 10/11, Microsoft 365, Active Directory
* Troubleshooting hardware, software, and network issues
* Escalating complex issues to 2nd/3rd line where required
* Supporting users across multiple sites in the Belfast area
* Delivering a high standard of customer service and communication
What We're Looking For
* IT / Computer Science / Cyber / Engineering graduate OR equivalent experience
* Around 12 months' experience in an IT Service Desk / ICT Support / Helpdesk role
* Strong understanding of:
o Windows OS
o Microsoft 365 / Office 365
o Active Directory (basic user admin)
o Password resets, hardware/software troubleshooting
* Full UK driving licence and access to a car (essential)
* Strong communication skills and a customer-first mindset
* Ability to manage multiple tickets and priorities
What You’ll Get
* Clear career progression into 2nd Line / Infrastructure / Cyber
* Exposure to multiple environments and technologies
* Ongoing training and certifications
* Competitive graduate-level salary
* Supportive team and excellent learning environment
* Opportunity to work with leading organisations across Northern Ireland
Ideal For Candidates Searching
* Graduate IT Jobs Belfast
* IT Service Desk Jobs NI
* ICT Support Belfast
* Junior IT Support Jobs
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