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We are currently recruiting for a legally qualified Team Manager within Claims who will be responsible for operational excellence and performance of their team.
Accountabilities
* Drive performance against targets, KPIs, SLAs and SOPs to deliver operational excellence and financial performance for clients
* Ensure excellent quality of service for clients
* Develop a high performing team culture with low attrition, high engagement and a deep understanding of delivering a great customer journey
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* Performance management, coaching and mentoring to get the best out of our people to ensure individual/collective targets are met
* Manage capacity, recruitment and throughput of work for profit
* Ensure completion of progressive monthly 121s to drive great performance and outcomes
* Undertaking and if necessary leading on strategic project work that drives operational excellence, process improvement and compliance
* Drive a culture which prioritises the physical and mental wellbeing of the team members
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* Mentor and develop team members for progression
* Undertake all of the required CPD and allocate time for self-development and development of others
* Active participation as a team member
* Actively assess the impact of workload demands on physical and mental wellbeing
Focus
* Primarily a management role with ancillary case work as required
* Likely that the TM will deliver hours across the year by working in the team as opposed to through a personal case load – the key focus is managing the team, its performance and delivering excellent results for Clients
* Operational excellence for clients - managing for profit whilst delivering KPI’s and quality standards
* Performance management of team members to deliver targets/objectives
* Process improvement and change management to ensure successful implementation and widespread acceptance of the Claims Excellence project
* Working collaboratively across all levels of the Firm to achieve the above accountabilities
This list is not intended to be exhaustive and you will be expected to perform other duties that fall within the wider remit of the role.
You will ideally have previous experience and a genuine interest in the above area of work.
We also require you to have/be:
* 4 year PQE
* Proven track record of managing a team is preferred but not essential
* No other substantial role – the management of the team, its performance and its delivery for client(s) and the business is the key focus
* Technically able across a sufficiently wide area to demonstrate an ability to work without significant supervision and/or to have developed a particular strength and reputation in their work area
Seniority level
* Associate
Employment type
* Full-time
Job function
* Legal
Industries
* Law Practice
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