The People, Culture & Development Lead
is responsible for shaping and driving a positive workplace culture, ensuring
the hotel attracts, develops, and retains top talent. This role oversees
recruitment, onboarding, and continuous training and development, while
supporting performance management and employee care initiatives. The position
plays a key role in driving engagement, compliance, and alignment with the
hotel’s core values and brand standards.
Key Responsibilities
Culture & Engagement
• Champion Marriott’s culture and values
across all departments, creating an inclusive and motivating environment.
• Develop and implement initiatives to
enhance employee engagement and satisfaction.
• Work with the General Manager on
recognition programs and team-building activities to strengthen morale and
promote teamwork.
• Act as the on-property contact for
leadership and team members on cultural and people-related matters.
•Ensure regular interaction with the Empower tool to drive two-way
communication and engagement.
Talent Acquisition & Onboarding
• Lead end-to-end recruitment processes,
ensuring timely and effective hiring aligned with business needs.
• Build strong relationships with local
talent networks and hospitality schools to attract high-quality candidates.
• Oversee onboarding programs to ensure new
hires integrate seamlessly into the Marriott culture and operational standards.
Learning & Development
• Manage training and development programs
using Marriott’s DLZ platform and other tools.
• Identify skill gaps and create tailored
learning plans to support career progression.
• Facilitate leadership development
initiatives and succession planning.
• Monitor training compliance and maintain
accurate records.
• Ensure all statutory training is up to date and that all employees
remain compliant (e.g., food hygiene, liquor licensing, FLS, COSHH, manual
handling, maintenance/housekeeping training).
• Support and coordinate cross-training initiatives to build a
multi-skilled, cross-departmental team.
Performance & People Care
• Support managers with performance
management processes, including goal setting, reviews, and coaching.
• Provide guidance on employee relations,
conflict resolution, and disciplinary procedures in line with company policies.
• Ensure compliance with employment
legislation and Marriott HR standards.
• Promote well-being initiatives and
provide resources for employee support.
• Chair the hotel’s employee committee,
driving the social, community & charity calendar of events and collecting
representatives’ departmental questions, ensuring all are answered promptly.
• Support the GM with the twice-yearly
‘Empowered’ engagement surveys by encouraging participation and supporting
action planning.
• Use people metrics and data to identify trends, gaps, and
opportunities, creating action plans and measuring impact.
• Broaden the performance management remit to include coaching and
developing people managers, enabling them to confidently address people issues
and develop their teams.
General & Administrative
• Maintain accurate HR documentation and
reporting.
• Ensure confidentiality and integrity in
handling sensitive information.
• Contribute to continuous improvement of
HR processes and systems.
Accountability
• Drive a positive and productive workplace
culture.
• Achieve recruitment and retention
targets.
• Ensure compliance with Marriott HR
standards and legal requirements.
• Deliver effective training and
development programs that enhance performance and engagement.
Qualifications & Requirements
• Experience in a HR role ideally within
hospitality.
• Strong knowledge of recruitment,
training, and performance management practices.
• Familiarity with Marriott systems, DLZ,
Serve 360 & TakeCare platform/initiatives preferred.
• Excellent interpersonal, communication,
and organizational skills.
• Ability to influence, coach, and build
trust across all levels.
• High integrity, confidentiality, and
commitment to employee well-being.
• CIPD qualification desirable—ideally up to Level 7.
•Must demonstrate ongoing self-development and commitment to staying
current with HR and employment legislation.