We are looking for a Customer Service Advisor to join our Domestic Sales team, in our Birchwood HQ. This is a temporary position until May 2026. Location : Warrington, Birchwood Park - Free onsite parking. Contract : Temporary Hours : Monday to Friday, 8am 5pm (Office based) 2 in 4 Saturdays, 9am 12:30pm If you are passionate about delivering a great customer experience, enjoy working in a fast-paced environment, and have strong sales and communication skills, this is an exciting opportunity for you! As a Customer Service Advisor, you will be the first point of contact for our domestic customers looking to place fuel orders. You ll deliver exceptional service and handle complex queries. Key responsibilities include: Handling inbound calls from domestic customers who want to place orders for fuel. Asking security questions to validate customer identity. Supporting vulnerable customers, ensuring their needs are met with care. Addressing customer queries, such as late deliveries, and offering solutions to resolve issues. Ensuring customer details and orders are accurately recorded. Promoting additional products and services where relevant to meet customer needs. What We are Looking For: Customer-focused individuals who demonstrate empathy and patience. Experience in selling and cross-selling is desirable. Strong listening skills, and the ability to communicate clearly and confidently. A proactive, solutions-focused approach to resolving customer issues. A team player who is self-motivated, resilient, and results driven. At Certas Energy, we believe in putting the customer first. We are committed to: Empathy : Understanding our customers needs and providing a supportive experience. Customer-Focused : Always aiming to deliver the best service and build lasting relationships. Solutions-Focused : Finding quick, effective solutions to any issues our customers may face. What We Offer: Competitive salary with a generous on target earnings 25 days annual leave (plus bank holidays) Option to purchase, sell, or carry annual leave Annual volunteering day Employee Assistance Programme (including access to Physiotherapy and Wellbeing services) Group discount scheme If you re a compassionate, customer-focused individual who enjoys working in a results-oriented environment, we d love to hear from you! The successful candidate will be offered the position on Certas Energy terms and conditions of employment. Certas Energy Ltd is an Equal Opportunities Employer