First Choice Recruitment are working as an agency supporting our client, who are market leading distributors of a wide range of medical equipment, providing specialist seating solutions to adults and children with complex needs. The company work closely with NHS, social services, charities and private individuals. They have an opening for an enthusiastic and proactive Planning Co-ordinator who thrives in a fast paced, people-focused environment. If you enjoy engaging with customers, solving problems and contributing to a supportive team this role will suit you perfectly.
As a key part of the customer experience, you will be responsible for communicating delivery update, coordinating schedule and ensuring the operations run smoothly behind the scenes and helping maintain the warm, helpful service valued by customers.
Key Responsibilities
* Plan and route daily Sales, Service, and Rental deliveries, collections and repairs.
* Liaise with customers and relevant parties regarding delays or issues, ensuring timely resolution.
* Debrief Technicians/Drivers upon their return, ensuring all paperwork is completed accurately.
* Book Sales Assessors’ diaries efficiently.
* Liaise internally with all departments to ensure customers receive a comprehensive 360° service.
* Living our “Here to Help” vibe — friendly, fast and always professional.
* Provide ideas and feedback to the Head of Commercial to improve processes and enhance customer experience.
* Ensure all planning and logistical requirements comply with company guidelines.
* Helping the team with anything extra the business needs — we’re all in it together!
Knowledge/Skills/Experience
* Requires strong communication skills and an organised approach to work
* Ability to manage a wide range of tasks and prioritise appropriately
* A genuine passion for delivering outstanding customer service.
* A warm, empathetic nature and the confidence to work with a wide range of customers.
* DBS check will be required
* Strong computer skills and brilliant attention to detail.
* Driving Licence (preferred)
Salary c£28K pro rata
Hours: Part Time (20 - 25 hours per week)
Please forward your up-to-date CV details and call Judy to discuss further.
First Choice Recruitment are a privately owned independent Recruitment service provider; we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers