Overview
OptiRank Cambridge, England, United Kingdom
Role: Inside Sales and Planning Coordinator
Location: Cambridge, United Kingdom
Note: This posting includes information about responsibilities, qualifications, and benefits. Some content in the original description references METTLER TOLEDO and may reflect a merged listing or a common ATS posting.
What You'll Do
* Develop and maintain excellent working relationships with customers to ensure their requirements are met and that they receive an exceptional level of service
* Manage customers' expectations by communicating effectively to internal and external stakeholders
* Ensure all customer orders for systems and spare parts are processed accurately and in a timely manner
* Plan and schedule new planned orders on a daily basis, ensuring they are planned and released in accordance with the production system
* Run weekly open order books specific to each customer and distribute accordingly
* Work cross-functionally with departments such as Market Managers, Engineering, Production, Purchasing, Quality and Dispatch to understand order status
* Attend and present relevant data at daily production meetings (e.g., SQCDP, release meetings, and E2E boards)
* Respond to and resolve all enquiries and complaints in a professional and timely manner
* Schedule EPOs and manage engineering capacity
What You Need to Succeed
* Experience in customer service and sales order processing
* High attention to detail and accurate order input
* Ability to communicate complex messages clearly, straightforwardly and empathetically
* Ability to work to tight deadlines and under pressure
* Ability to interact effectively with peers, managers and employees
* SAP knowledge is desirable
Our Offer
* Competitive salary
* Employee bonus plan
* Flexible and hybrid working options
* Free onsite parking
* Career progression and development opportunities
* 25 days holiday plus bank holidays
* 4x salary Life Assurance
* Access to 24/7 Employee Assistance Programme to support mental health and wellbeing
About METTLER TOLEDO
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is extensive in the industry. Our products are sold in more than 140 countries; we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our global workforce. We will provide reasonable adjustments for individuals with disabilities during the application or interview process. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit our site.
Job Reference #: 20357
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