Duty manager

Job Description

Duty Manager (Casual)

Brighton

Start Date: September | Casual hours (no set schedule)

Initial 12 month Contract

Are you passionate about delivering exceptional customer experiences in a vibrant arts environment? We’re looking for enthusiastic and proactive Duty Managers to lead our Front of House team at the Attenborough Centre for the Creative Arts.

This is a fantastic opportunity to play a key role in delivering high-quality events, performances, and visitor experiences in a dynamic and creative venue.

About the Role

As a Duty Manager, you’ll take the lead during events—overseeing front-of-house operations, supporting staff, and ensuring every visitor enjoys a seamless and welcoming experience.

You’ll be the face of the venue during events, managing everything from box office operations and audience flow to health & safety and event delivery.

Key Responsibilities

Customer Experience

• Deliver outstanding customer service and lead by example
• Oversee box office operations (Ticketsolve experience desirable)
• Handle customer enquiries and resolve issues calmly and professionally
• Support visitors with access requirements

Event Leadership

• Manage front-of-house operations during performances and events
• Brief, supervise and support Front of House Assistants
• Liaise with production teams and event organisers
• Ensure smooth audience entry, seating and flow
• Coordinate communications using radios/headsets

Operations & Safety

• Ensure public areas are clean, safe, and presentation-ready
• Carry out pre/post-event safety and security checks
• Lead on emergency procedures and evacuations when required
• Maintain compliance with health & safety standards

About You

We’re looking for someone who brings:

• Experience in a Duty Manager or supervisory front-of-house role
• A background in arts, theatre, or heritage venues (highly desirable)
• Strong customer service and complaint-handling skills
• Confidence leading teams in a fast-paced environment
• Excellent communication and organisational skills
• Ability to stay calm under pressure

Bonus if you have:

• Box office system experience (e.g. Ticketsolve, YesPlan)
• Event management qualification
• Health & Safety / First Aid / evacuation training
• Experience training or briefing staff teams

Why Join Us?

• Be part of a creative, welcoming and dynamic arts venue
• Flexible, casual working to fit around your schedule
• Opportunity to work on a diverse programme of events and performances

Apply now to be part of a team that brings unforgettable cultural experiences to life.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.