Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a handpicked experience for every guest and employee.
We are currently recruiting for a Housekeeping Manager at Bailbrook House Hotel, Bath, part of Hand Picked Hotels. Bailbrook House Hotel is a prestigious luxury country house hotel, steeped in history and located within the beautiful city of Bath. The hotel has 88 bedrooms spread across the Mansion house and court and has been awarded 4 Silver stars by the AA. It is a popular venue for relaxing weekends away or for weddings and events.
Responsibilities
* Lead by example and ensure that the Housekeeping Team are motivated and inspired to consistently deliver exceptional service, putting the guest at the heart of all activities.
* Recruit, train and coach a highly motivated team who can surprise and delight our guests, going above and beyond at every opportunity.
* Monitor and improve delivery of company brand standards and standard operating procedures.
* Work under pressure and meet tight deadlines; make clear, confident decisions, consulting with others where needed to reach shared goals.
* Have a good understanding of business financials including labour costs, stock control, forecasting and budgets.
* Be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
About You
* Current hotel Housekeeping management experience within a 4 or 5 star luxury hotel.
* Maintain extremely high standards of cleanliness and an eye for detail, noticing things others don’t.
* Proven experience of training and coaching colleagues, enjoying motivating others to be their best.
* Previous experience working in a fast-paced, busy environment and a flexible approach to work.
* Excellent at building rapport with colleagues and guests.
* Professional, organised and friendly approach, anticipating guests’ needs and creating memories.
Benefits
* A competitive salary package of £37,500 per year, plus a share of service charge.
* Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
* Company pension scheme with a generous employer contribution.
* Life assurance scheme.
* Employee Assistance Program to support you with whatever life throws at you.
* Company Sickness Scheme Benefit.
* 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
* Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, supported by our learning and development team.
* Discounted staff stays in our hotels and on food & drink.
* Annual loyalty awards (like afternoon teas and overnight stays).
* Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
* Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries: Software Development
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